ANSTO

Service Delivery Team Leader (Port Augusta)

ANSTO  •  Port Augusta, AU (Onsite)  •  11 days ago
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Job Description

Job reference: req1426

Location: Port Augusta

Job status: Ongoing

Eligibility: Open to Everyone

Applications close: 11/10/2026 9:00 PM

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by delivering a multi-billion-dollar pipeline of transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Service SA is the primary provider of frontline government services, delivering driver licensing, vehicle registration, and customer support through both in-person and digital channels.

We are seeking a customer-focused Team Leader to lead and support a team of Service Delivery Officers in delivering high-quality customer service. The successful candidate will have strong leadership, communication, and problem-solving skills, with the ability to manage daily operations, allocate workloads, and support staff development. They will confidently manage escalated and complex customer matters, ensure compliance with policies and audit requirements, and foster a high-performing team environment.

Special Conditions

  • A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
  • A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Remuneration

ASO4 - $79,432 to $83,266 pa + superannuation

Enquiries

Donna Matheson

Senior Manger Service Delivery

Telephone: (08) 7133 1851

Email: donna.matheson@sa.gov.au

Application Instructions

Applications can be submitted online by clicking the 'Apply now' button.

Please include in your application a cover letter of no more than two (2) pages and a CV including the details of two (2) referees (including your current line manager).

Our Commitment

The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Service Delivery Team Leader (ASO4)

ANSTO

About ANSTO

ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.

More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.

ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.

As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.

On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.

https://www.ansto.gov.au/social-media-terms-of-engagement

Industry
Biotech & Life Sciences
Company Size
1,001-5,000 employees
Headquarters
Lucas Heights, AU
Year Founded
Unknown
Website
gov.au
Social Media