Job Description

Service Delivery Officer-Retail Institutions

Service Delivery Officer in TASC Segment is responsible for providing end to end operational and service support to Regional Team and Retail Institutional clients, ensuring smooth execution of customer requests within defined TAT in compliance with Bank’s laid down policies, process and internal guidelines.

• Primary Service Contact for Channel and RI customers under TASC segment
• Handle day to day customers requests as per the requirements from Regional & HO Team
• Process customer requests received from TASC Channel ensuring timely resolution of requests, complaints and operational issues within defined TAT
• Checking and processing TASC RI Account Opening Forms received from TASC Channel/RMs as per defined TASC KYC Grid and ensure activation of accounts by resolving all queries within TAT thru Channel
• Coordinate & liaise with internal departments of Bank for smooth execution of customers requests/AOFs or for any operational issues
• Ensure adherence to KYC guidelines and laid down Bank’s policies and processes & strict compliance
• Support RMs/Cluster/Region in servicing and execution of customers queries
• Prepare and maintain MIS relating to service requests, Account Opening Forms and other trackers/MIS required at HO/Region/Cluster level.

Key Skills:

• Knowledge of TASC products
• Customer service Orientation
• Good communication and Coordination skills
• Proficiency in Banking systems
• Sound knowledge of MS Office – Excel, Word, Power Point