Service Delivery Officer
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure smooth day-to-day operations. The role will serve as a vital bridge between clients, the sales team, and internal departments, guaranteeing excellent service delivery, customer satisfaction, and business growth.
Coordinate the sales team by managing schedules, documentation, and communication.
Ensure availability and proper functioning of sales-related tools, materials, and resources.
Provide timely after-sales support, addressing client inquiries and complaints professionally.
Maintain accurate records of operational and financial activities; prepare and share reports.
Process and track client orders accurately and promptly.
Communicate updates, delays, or issues to clients while ensuring effective resolution.
Monitor service delivery metrics, identify inefficiencies, and recommend improvements.
B.Sc./B.A. in Business Administration or related field (Sales/Marketing certifications are a plus).
2-4 years proven experience as a project coordinator, administrator, or service officer (preferably in IT or services industry).
Technical understanding of software development or web technologies is an added advantage.
Proficiency in Microsoft Office Suite and CRM tools.
Strong organizational and multitasking skills with exceptional attention to detail.
Excellent communication skills (verbal and written).
A collaborative team player with integrity, responsibility, and strong problem-solving ability.
Negotiation: Ability to negotiate and manage client expectations.
Collaboration: Act as a liaison between clients, sales, and technical teams.
Documentation: Ability to record transactions and maintain proper documentation.
Attention to Detail: Strong listening, organization, and follow-up skills.
Reporting: Proficiency in Excel for data analysis and reporting.
Communication: Clear and professional communication with ability to work under pressure.
Competitive net monthly salary of 250,000
Health insurance
Pension contributions
Career growth and professional development opportunities
Supportive and collaborative work environment
Ongoing training and performance-based bonuses
Interested and qualified candidates should send their updated CV and a brief cover letter via:
https://www.mysigma.io/jobs/service-delivery-officer/
Subject Line: Service Delivery Officer Lekki
Sigma Consulting Group provides end-to-end recruitment solutions and strategic business consulting services across high-demand sectors like healthcare, technology, oil and gas, and e-commerce.
With over a decade of experience in specialist executive search, volume recruitment and RPO, our team leverages market insights and networks to help clients meet their talent needs. Read on to explore how we can add value to your business through our bespoke offerings!
With a constantly evolving talent landscape and skills gaps across industries, Sigma offers a focused approach in sourcing qualified candidates through assessment of technical and soft skills. Leverage our expertise to gain access to specialized talent pools that can transform and scale your operations.
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