Kia Ora,

It’san incredibly exciting time to join PwC New Zealand.We’reinvesting in the digital upskilling of all our staff, putting technology at the forefront of our solutions Put your skills to work in new and unexpected ways, powered by the latest technology

NgāKōreromotēneitūranga About the role

Join our team inPōneke Wellington as a Service Delivery Manager, whereyou'llplay a pivotal role in overseeing a nationally significant platform

Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning. 

You will lead the management of services and service analysts to ensure seamless ticket allocation, meet SLAs, and guide resolutions effectively. Key responsibilities include:

• Managing service operations with a focus on ITIL processes and toolproficiency

• Ensuring strong IT and ticket management, workflows, and SLAs are in place.

• Aligning service performance with stakeholder expectations and managing successful implementations leading up to UAT.

• Overseeing day-to-day client operations while coordinating between onshore and offshore teams to support a 24/7 model.This role has a work schedule that includeson-callhours

• Providing significant leadership and oversight to drive results and continuous improvement.

Ngāpūkengakakaweamaiekoe, kawhakawhanakehiarāneiitēneitūranga /Skills you will bring or develop in this role

We are looking for experienced professionals in service delivery or program operations leadership. Key qualifications and skills include:

• Proficiencyin ITIL4 and strong IT tool usage for ticket management.

• A demonstratedtrack recordof coordinating cross-functional teams across different geographies.

• Proven ability to engage effectively in both technical and executive-level discussions.

• Government or professional services experience is preferred.

• Strong leadership skills with a focus on stakeholder management and service excellence.

• Experience in managing large-scale, managed service environments with an emphasis on continuous improvement and operational readiness.

• Knowledge and experience across Salesforce,MulesoftandAdodewould be an advantage

Ngāāhuatangahirahiraotemahi ki PwC / Highlights of working at PwC NZ

• Rewards- Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth- Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing- $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’paid sick leave; group-rate health insurance (eligibility applies)

• Reputation- PwC is known for shaping tomorrow. Join us and you’llaccelerate your career while helping clients and communities solve their most important problems.

• Flexibility- Flexible working; supportive coaching culture

• Time off- Two paid recognition days off provided each year during our annual summer shutdown period; purchaseup to two extra weeks’ annual leave

• Whānau & community- Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Moteahatāuetatariana? / What are you waiting for?

At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse,inclusiveand flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.co.nz/careers.html

Manamotuhake Independence

Maintainingindependence is fundamental todemonstratingthat PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.