The Delivery Unit (DU) Head is responsible for end-to-end delivery, governance, financial performance, and customer satisfaction across the assigned Delivery Unit. The role ensures seamless execution of services, drives operational excellence, and aligns delivery with business objectives.
Delivery & Operations Management
· Own end-to-end service delivery across accounts within the DU
· Ensure adherence to SLAs/KPIs, contract compliance, and quality standards
· Drive delivery excellence, process standardization, and continuous improvement
· Manage transition, transformation, and stabilization of new engagements
Delivery & Operations Management
· Own end-to-end service delivery across accounts within the DU
· Ensure adherence to SLAs/KPIs, contract compliance, and quality standards
· Drive delivery excellence, process standardization, and continuous improvement
· Manage transition, transformation, and stabilization of new engagements
Financial & Business Performance
· Own P&L for the Delivery Unit
· Drive revenue growth, margin improvement, and cost optimization
· Ensure effective forecasting, budgeting, and financial governance
· Identify opportunities for upsell/cross-sell
Key Skills & Competencies
· Strong leadership and stakeholder management
· Deep understanding of IT service delivery / managed services
· Financial acumen (P&L management, cost optimization)
· Excellent communication and executive presentation skills
· Risk management and decision-making ability
· Experience in large-scale delivery and transformation programs
Experience & Qualifications
· 15–20+ years of experience in IT services / delivery management
· Proven experience managing large teams and multiple accounts
· Strong track record in client engagement and delivery excellence
· Relevant certifications (ITIL, PMP, Agile, etc.) preferred
Risk, Compliance & Governance
· Identify and mitigate delivery, operational, and financial risks
· Ensure compliance with organizational policies, security, and regulatory standards
· Implement strong governance frameworks and reporting mechanisms
Transformation & Innovation
· Drive automation, AI-led solutions, and digital transformation initiatives
· Improve productivity, efficiency, and customer experience
· Support strategic initiatives and organizational change programs
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
