Indium

Service Delivery Manager (SDM)

Indium  •  Hyderabad, IN (Onsite)  •  5 days ago
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Job Description


Job Title:
Service Delivery Manager / Project Manager


Job Description:

• Manage and drive
complex system integration projects
across teams and stakeholders

• Work in
Agile environments
using tools like JIRA and MS Project

• Collaborate with globally dispersed technology and business teams

• Drive
project estimations, planning, budgeting, and execution

• Coordinate with clients on requirements and ensure adherence to
Service Level Agreements (SLAs)

• Handle
service delivery, incident management, and problem management
activities

• Prepare and present
performance and project status reports

• Manage client relationships and ensure high customer satisfaction

• Lead and coordinate internal teams for successful project delivery

• Ensure compliance with
ITIL framework and best practices

Required Skills:

• Experience with
complex system integrations

• Strong knowledge of
Agile methodologies and JIRA

• Experience in
project budget management and estimation processes

• Proficiency in
MS Project

• Strong understanding of
Service Delivery and Client Relationship Management

• Experience in
Incident and Problem Management

• Strong communication, stakeholder management, and leadership skills

• Good understanding of
ITIL framework and operational best practices
Indium

About Indium

Indium is an AI-driven digital engineering company that helps enterprises build, scale, and innovate with cutting-edge technology.  We specialize in custom solutions, ensuring every engagement is tailored to business needs with a relentless customer-first approach. Our expertise spans Generative AI, Product Engineering, Intelligent Automation, Data & AI, Quality Engineering, and Gaming, delivering high-impact solutions that drive real business impact.

 

With 5,000+ associates globally, we partner with Fortune 500, Global 2000, and leading technology firms across Financial Services, Healthcare, Manufacturing, Retail, and Technology - driving impact in North America, India, the UK, Singapore, Australia, and Japan to keep businesses ahead in an AI-first world.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Cupertino, California
Year Founded
Unknown
Website
indiumsoftware.com
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