Work Life Group

Service Delivery Manager (SAP & Salesforce) - German Speaking

Work Life Group  •  Bucharest, RO (Onsite)  •  39 minutes ago
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Job Description

Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.

We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.

Contract Type: Permanent employment, full-time (B2B can also be discussed)

Location: you are based in Romania and ready to relocate to Germany. After the move you are based in Germany and travel to the client site in Essen 2-3 days a week.

What we need from you

  • Fluent German and English
  • Extensive experience in service delivery

Key Responsibilities

  • Service Operations and SLA Management
  • Stakeholder and Customer Management
  • Team Management (onsite / offshore)
  • Continuous Improvement and Governance
  • Risk, compliance and security

Key Skills Required

  • Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
  • Frameworks: ITIL, project management basics
  • Soft skills: negotiation, communication, conflict resolution, and executive reporting
  • Tools: ServiceNow high level working knowledge
Work Life Group

About Work Life Group

WLG is here to challenge. To reshape. To change the game.

Our purpose? To facilitate a match made in heaven in the IT industry. Because, with us, you’re more than a number on a spreadsheet.

You’re one of us.

And you’re on a quest to better your experience in the workplace.

For employers, our team of ex-IT specialists and HR professionals can sniff out talent from across the ocean. Combine a bloodline full of talent with drive to strengthen and grow as employees, and we’ll find you the ideal

candidate that’ll last.

For IT specialists who are ready for their next adventure; searching for opportunities, we’re here to make it happen. We use state-of-the-art technology to take away any confusion and show you exactly who you are as a specialist. The more you understand yourself, the more we can pinpoint an IT role that fulfills, stretches and challenges, and allows substantial growth.

Industry
IT & Software
Company Size
11-50 employees
Headquarters
Warsaw, PL
Year Founded
2012
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