Service Delivery Manager - San Jose1The Service Delivery Manager at Jade Global is responsible for ensuring seamless service delivery by managing day-to-day operations, driving service excellence, and maintaining strong customer relationships. This role partners closely with delivery, practice, and account teams to ensure commitments are met and customer satisfaction remains high.Key Responsibilities- Manage end-to-end service delivery and ensure adherence to SLAs and KPIs.- Serve as the primary escalation and communication point for clients regarding service performance.- Coordinate with cross-functional teams to resolve issues and maintain delivery quality.- Conduct regular service reviews and track operational metrics.- Drive continuous improvement initiatives to enhance efficiency and customer experience.- Maintain documentation, compliance, and governance standards across delivery operations.Qualifications- 5+ years of experience in service delivery or operations roles within IT/consulting.- Strong stakeholder management and communication skills.- Ability to manage escalations, multitask, and work in a fast-paced environment.- Familiarity with ITIL/Service Management processes (certification preferred).
Jade Global is a premier consulting, integration, and managed services partner helping enterprises modernize, innovate, and scale. Founded in 2003, we bring over two decades of engineering excellence, with 2,000+ professionals and 11 global offices, and have served 500+ clients across North America, Europe, and APAC. We are a Great Place to Work–certified organization and have been recognized by Inc. 5000 as a high-growth company for 13 years in a row.
Known for Delivering Innovation and driving impact, we offer holistic cloud transformation, ERP and CRM modernization, data and analytics, integration, AI-powered automation, and AI-led managed services. Jade offers the perfect blend of agile client-centricity along with a rich ISV partner ecosystem, including Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, Boomi, and many others.
With our AI-first approach, powered by 220+ enterprise-ready AI Agents and industry accelerators, we drive data readiness, autonomous workflows, intelligent operations, and faster transformation outcomes. The result is lower costs, greater efficiency, and measurable business value for enterprises. We enable organizations across high-tech, healthcare, life sciences, manufacturing, financial services, and retail to achieve resilient, future-ready operations.
