Melbourne VIC | Full-time | Operational Leadership
Lead great people. Improve how we work. Help shape a growing national medicolegal business..
RediMed is a leading national healthcare provider delivering multidisciplinary health solutions, including pre-employment medicals, health surveillance, injury treatment, drug and alcohol testing, and medicolegal services.
Our dedicated medicolegal arm, RediMedicoLegal (RML), is expanding and we’re looking for an experienced Service Delivery Manager to lead the teams at the centre of our service.
Reporting to our Operations Manager, you’ll lead a team across Client Services, Clinic Services and Medical Expert coordination.
This is a role for someone who likes to be close to the operation. You’ll lead and develop your teams, stay hands-on across each area and roll up your sleeves when needed, while helping us build better and more scalable ways of working as we continue to grow nationally.
You’ll lead day-to-day service delivery while continually looking for ways to improve our systems, workflows and service experience.
A key part of the role is ensuring the different parts of our service work effectively together - from Specialist availability and client referral through to assessment and report delivery. You’ll identify bottlenecks, improve turnaround and address issues before they impact our clients or medical specialists.
You’ll also drive improvements across client and specialist onboarding, engagement and feedback, service standards, processes and procedures, workflow design, capacity planning and automation - ensuring the way we work continues to evolve as the business grows.
Working closely with the Operations Manager and broader leadership team, you’ll use service data and feedback to understand what’s working, what isn’t and where we can improve.
You’re a practical, process-driven operational leader with a genuine interest in continuously improving how things work.
You enjoy bringing people, systems and processes together, understanding how an operation works and identifying opportunities to make it simpler, more efficient and more effective.
You’ll bring:
Experience in workers compensation, insurance, claims, healthcare, occupational health, medicolegal or another complex service environment would be valuable.
We’re particularly interested in candidates who understand complex service environments where timeliness, stakeholder experience, quality and compliance all matter.
RediMedicoLegal provides independent medical assessment services to insurers, employers, government organisations and legal firms across Australia.
We're expanding nationally, growing our medical specialist network and investing in technology and automation to support the next stage of the business.
You'll join an established operation that is continuing to evolve, with real opportunity to build, improve and influence, rather than simply inherit a function and maintain it.
Interested?
If you're a practical, people-focused operational leader who enjoys getting involved, making things work better and building teams that can grow with the business, we'd like to hear from you.
RediMed exists to support Australian businesses in ensuring their workers return home safe and well every night. We understand that this requires a holistic, innovative, and coordinated approach to healthcare which is why RediMed offers a comprehensive, "one-stop-shop" experience for businesses and their employees.
RediMed can support businesses by conducting:
* Pre-Employment Medicals
* Legislative Medicals
* Ongoing Health Surveillance and monitoring
* Injury Management including urgent care, surgical intervention and rehabilitation.
* Allied Health Support
* Respirator & Ear Fit Testing
* Drug and alcohol screening
* Fitness for work assessments and medicolegal services
* Telehealth
* Policy and Procedure development and support
In order to deliver on our mission, we focus on employing a diverse, talented, customer-obsessed team which includes doctors, specialists and surgeons, allied health, and our customer support team. We invest heavily in our team; ensuring they have the knowledge and skill to best support you, your business, and your workers.
We have six dedicated Occupational Healthcare clinics in Perth, Western Australia and are currently expanding into Queensland with our first clinic now open in Spring Hill. Additionally, we can service customers nationally via our Alliance Partner network. We can also come directly to you!
We understand that every organisation has its own requirements so we will genuinely partner with you to ensure that we always meet (and hopefully always exceed) your expectations!
