This advert is open to current redeployment Suffolk County Council staff only
At Suffolk County Council we’re passionate about improving the future for our customers, our communities, and the environment. If you are too, join us as a Service Delivery Manager and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.
Reimagine the possibilities.
Your role and responsibilities
You will play a key senior role within the Suffolk Registration Service, which is responsible for the registration of births, deaths, marriages and civil partnerships, as well as the delivery of citizenship and other statutory ceremonies. You will supervise and manage the work of Registration Officers and Assistants, undertaking the full statutory duties of a Registrar alongside delegated functions of the Superintendent Registrar. The role includes responsibility for quality assurance, security stock, audit and counter‑fraud controls that support public protection, together with premises management duties, recruitment activity, diary management and the preparation of staff rotas to ensure service delivery and appointment schedules are maintained. You will handle first‑level customer complaints, oversee corrections, support publicity initiatives and, where required, undertake public‑facing appointments and conduct or register ceremonies. You will also carry out associated administrative duties, deliver training to colleagues and stakeholders through one‑to‑one support or small group sessions, and prepare written guidance and training materials for cascade. A key part of the role will be embedding changes to policy and legislation across teams, and you may be required to deputise for senior management when needed, supporting the effective and lawful operation of the service.
You will need
To be educated to level 6 standard or clear evidence of an equivalent level of knowledge & skill.
Experience of working within a register office or similar comparable environment.
Experience of interpreting and working with complex regulations. A legal or similar comparable background is desirable
Excellent understanding of the Birth & Death Registration Act 1953, Marriage Act 1949, Civil Partnership Act 2005, the Approved Premises Act 1995 and the Data Protection Act 2018 (and other relevant legislative updates and connected legislation).
You can view a full list of requirements in the Job and Person Profile (JPP), see below. If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
The Registration Services team are spread across the whole county providing support to those registering a birth, death, notification of marriage, civil partnership or becoming a British Citizen. Despite being spread out, we have a ‘one team’ approach in all that we do to enable us to deliver a quality service to our customers and support each other.
We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report
For more information
Please contact Nigel Huddlestone (he/him), Superintendent Registrar. You can contact him by calling 01284 758718 or emailing nigel.huddlestone@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word)
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
For guidance on completing your application, please see our How to Apply page
Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412 You can find examples of possible adjustments on our Reasonable Adjustment pages
Closing date:11.30pm, 28 May 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk)
Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
