Job Description:

·
1.
Multitasking
multiple work streams at one time. This will be for several different locations
and workloads within those locations. This role is not to run meetings but
rather to run programs at the same time.

·
2.
The ability to
predict next steps and ask about next steps to proactively act on these
multiple workloads. This person must have experience driving and not simply
monitoring projects or making calls. This person must engage others, anticipate
issues, anticipate priorities and constantly be reprioritizing their day and
actions of others based on new inputs of what is urgent, behind, has a
deadline, or affects other’s ability to complete their projects pieces. This
person will be the hub and will have to drive traffic.

·
3
. Follow through and
strong oversight along with well-organized processes that are agile for the
reprioritizing mentioned in the last skill.

·
Service Delivery Manager (SDM) is the
conductor of the delivery team and is accountable for all customer call and
web-based intake, scheduling, coordination, material procurement and various
other direct delivery coordination activities. This position is equivalent to a
Service Project Manager position.

·
This is a Critical Path and high
accountability role and demands a highly committed and dynamic individual.

The primary areas of focus for this position are:

·
Customer Service Request Intake

·
Planning and preparation for core service
execution teams

·
Ownership of all coordination for core
service delivery

·
Work Order Creation and lifecycle management

·
Cross-functional collaboration and
communication to ensure streamlined and expeditious delivery

·
Direct support of our customers

·
Operational excellence and world class
service delivery

Duties include but not limited to:

·
Service Delivery Planning for all core
service types

·
Service Agreements

·
Reactive work orders

·
Quoted Service

·
Relationship Development with
execution/action teams

·
Coordination of internal and external teams
and subcontractors in a rapid response business environment

·
Networking internally and externally

Qualifications:

·
Familiarity and a general understanding of
the systems we support and the components within

·
Strong interpersonal skill including the
ability to manage in highly charged situations internally and externally

·
Exceptional communication skills - verbal and
written

Software/Skills

·
Strong Experience with Microsoft Office

·
Virtual (PC Based) Call Systems (Genesys
system preferred)

·
Work Order Management Systems (Salesforce
bFO/bFS Lightning preferred)

·
Tableau (user level)

·
Microsoft Dynamics (Preferred)

Requirements:

·
Commitment to excellent customer service

·
Best in class organizational skills

·
Ability to manage and prioritize multiple
responsibilities simultaneously

·
Shape Expectations & Outcomes

·
Complete and accurate Customer Service
Request Intake

·
Response time

·
Accuracy of work order creation

·
Prioritization Material Ordering

·
Coordination of supplemental labor,
subcontractors, outside service providers, etc.

·
Planning and Scheduling.

Requirements

Qualifications:

·
Familiarity and a general understanding of
the systems we support and the components within

·
Strong interpersonal skill including the
ability to manage in highly charged situations internally and externally

·
Exceptional communication skills - verbal and
written

Software/Skills

·
Strong Experience with Microsoft Office

·
Virtual (PC Based) Call Systems (Genesys
system preferred)

·
Work Order Management Systems (Salesforce
bFO/bFS Lightning preferred)

·
Tableau (user level)

·
Microsoft Dynamics (Preferred)

Requirements:

·
Commitment to excellent customer service

·
Best in class organizational skills

·
Ability to manage and prioritize multiple
responsibilities simultaneously

·
Shape Expectations & Outcomes

·
Complete and accurate Customer Service
Request Intake

·
Response time

·
Accuracy of work order creation

·
Prioritization Material Ordering

·
Coordination of supplemental labor,
subcontractors, outside service providers, etc.

·
Planning and Scheduling.