Job Description

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Intrum is undergoing a significant transformation of our infrastructure services as part of Intrum IT strategy. We are moving toward a multi‑vendor delivery model and strengthening our end‑to‑end ownership of critical IT services.

During the past two years, Intrum is modernizing its network by adopting cloud‑based technologies with Cisco Meraki and Cisco Secure Connect.

In this journey, the Service Delivery Manager will play a crucial role, be responsible for Intrum Network services ensuring that our new delivery model operates effectively, services are governed end‑to‑end, and value is consistently delivered across our IT landscape.

Are you our new Service Delivery Manager, Network?

The Service Delivery Manager (SDM) is responsible for end-to-end service delivery of Intrum Network Services and accountable for ensuring that assigned technology services are fit for purpose, cost-effective, and aligned with business needs.

The SDM is a leadership role within the organization, managing, securing and being accountable for internal or external deliveries, or a mix between both. The role may include staff responsibility.

Operating within the framework of ITSM and Agile methodologies, the SDM ensures that services deliver value consistently by meeting agreed service levels, maintaining operational excellence, and fostering continuous improvement culture.

This role bridges technical delivery and business objectives fulfilment, providing visibility, governance, and stewardship over the complete lifecycle of one or more technology services.

Key Responsibilities:

• Service Ownership of Intrum Network Services Responsible for end-to-end service delivery using defined service delivery and sourcing model. Ensure the service(s) meet business requirements (both functional and non-functional), including availability, scalability, performance, and user experience.
• Financial Accountability: Manage service-related finances, monitor budgets, ensure cost efficiency, and ensure building business cases for required investments.
• Operations & Maintenance: Oversee day-to-day service operations and support. Ensure fulfillment of service level agreements (SLAs) and proactively identify areas for improvement.
• Information Management: Ensure that service documentation is up-to-date and easily accessible for the service(s) across Intrum platforms and tools.
• Service Catalog Management: Ensure requestable services are properly published in the Service Catalog, Service offerings are mapped and that fulfillment processes are streamlined and documented.
• Performance & Roadmap Reporting: Follow up and regularly report on service performance, financials, and roadmap status to key stakeholders.
• Governance Compliance: Adhere to established governance and delivery frameworks, including the Agile Playbook and ITSM processes.
• Sourcing & Vendor Management: Define and manage the sourcing model for the service in alignment with strategic goals. Maintain productive vendor relationships and ensure contract compliance.
• IT Security & Compliance: Ensure services adhere to relevant IT security standards and participate in risk assessments, audits, and compliance initiatives.
• Projects delivery: Drive infrastructure related projects in responsible service area and contribute to other projects delivery
• Stakeholder Engagement: Act as a point of contact for service-related questions and decisions, offering guidance and support to business and technical stakeholders.

What we’re looking for:

• Technology expertise in Network area required to supervise and design of enterprise data center network services, including in depth knowledge of LAN/WAN/WLAN, dynamic routing protocols, firewalls and security appliances, client and s2s VPNs, network security principles, connectivity, monitoring and related service components.
• Experience managing and delivering network and security services with enterprise-scale network and security providers (e.g. Cisco, Palo Alto Networks, Zscaler or equivalent).
• Experience with Cisco technologies, including Cisco Meraki and Cisco Secure Connect, is considered a strong advantage.
• Bachelor’s or master's degree in information technology, Engineering, Business, or related field.
• 5+ years of experience in IT Service Management, Delivery Management, or related roles
• Strong knowledge of ITIL/ITSM processes, with certifications (e.g., ITIL v4) considered a plus.
• Familiarity with Agile delivery frameworks and cross-functional team collaboration.
• Experience managing service operations, support teams, or third-party vendors.
• Proven track record in budget management and performance reporting.
• Ability to bridge business and technical perspectives and manage expectations.
• Strong communication, negotiation, and analytical skills.
• Service delivery mindset.

What we offer:
At Intrum, we offer more than just a rewarding career. You will have the opportunity to work in a dynamic and evolving role within an international company with strong growth ambitions. You’ll collaborate with highly skilled and motivated colleagues across the globe, be part of a supportive culture where contributions are valued, and benefit from a variety of learning opportunities designed to support your continuous development.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain. You might receive a call with a Spanish phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!