About the role

We are seeking an experienced Service Delivery Manager - ILS to lead supportability and through-life support delivery for a complex defence programme based in Havant.

Reporting to the Programme Manager you will play a key role in ensuring supportability is designed into the solution from the outset while enabling responsive and effective in-service support delivery throughout the programme lifecycle. Acting as a primary interface with MoD stakeholders, partner organisations and internal teams, you will lead the delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities within a multi-contractor defence environment.

Key Responsibilities

• Act as the primary interface for MoD stakeholders and partner organisations on ILS and support delivery matters
• Lead the planning and delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities across the programme lifecycle
• Support development and delivery of the Integrated Support Plan, Supportability Case and associated element plans
• Establish collaborative relationships across customer, supplier and internal teams to ensure successful programme outcomes
• Deliver proactive and agile responses to ongoing support and service delivery requirements
• Ensure supportability requirements are designed into the system throughout development and in-service phases

• Lead or oversee:
  • Supportability Analysis
  • Logistics Readiness activities
  • Software lifecycle support
  • Technical documentation delivery
  • Obsolescence management services
  • Disposal analysis and disposal management
  • Availability, Reliability & Maintainability (AR&M) analysis
  • DRACAS activities and reporting
  • Logistics demonstrations
  • First Point of Contact oversight for support-related activities
  • Provide leadership and direction to a small team of ILS and PDS specialists
  • Support technical decision-making and prioritisation across support delivery activities
  • Promote collaborative working practices across engineering, logistics and programme teams
  • Drive continuous improvement and best practice within supportability and service delivery activities

Required skills, qualifications and experience

• UK Citizenship with current SC clearance, or the ability to obtain SC clearance
• Proven experience delivering Integrated Logistics Support (ILS), Product Support, Supportability Engineering or Service Delivery within complex defence, aerospace or government programmes
• Experience working across CADMID/T lifecycle phases
• Strong understanding of defence supportability standards and processes, including:
  • DEF STAN 00-600 Integrated Logistics Support
  • Defence Logistics Framework
  • Knowledge in Defence (KiD)
  • DRACAS
  • FMECA
  • Support Options Matrix
• Experience leading multidisciplinary teams within customer-facing environments
• Strong stakeholder management skills with the ability to operate effectively across customer, supplier and partner organisations
• Excellent written, verbal and interpersonal communication skills
• Ability to work effectively in a fast-paced and evolving programme environment with minimal supervision
• Demonstrated leadership, initiative and problem-solving capability

Desired Skills

• Experience with ILS requirements verification and Support Maturity Levels
• Knowledge of lifecycle product support methodologies
• Previous experience supporting space and/or ground systems programmes
• Experience working within MoD or defence prime contractor environments