Xcellink Pte Ltd

Service Delivery Manager (Applications)

Xcellink Pte Ltd  •  Singapore, SG (Onsite)  •  3 days ago
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Job Description

  • Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
  • Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
  • Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
  • Provide support during high severity incidents by interfacing with infrastructure and security teams.
  • Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
  • Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
  • Manage relationships between application and infrastructure teams through brokering and collaboration.
  • Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.

Requirements

  • Tertiary qualifications in Computer Science, Information Technology or related degree;
  • Minimum 8 years’ experience in Service Delivery related to application operations and process management;
  • Self-motivated, driven, a good team player and strong ability to multi-task;
  • Excellent verbal, written communication and interpersonal skills;
  • Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
  • Relevant Project Management or ITIL Service Management certifications will be an advantage.
Xcellink Pte Ltd

About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
1995
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