Job Description

Job Summary

Should have 10+ experience in any one of SAP Module with SAP PM Role. Responsible for planning and execution of infrastructure, architecture or software development projects Ensures project success by identifying and minimizing risks throughout the project lifecycle so that schedule and budgetary compliance is achieved Developing project plans, goals, and budgets; identifying resources needed. Developing schedules and methods for measuring results. Guiding and performing strategic analysis for the project. Organising and managing all phases of the project to ensure on-time completion. Assembling and coordinating project team members; assigning individual responsibilities Planning and overseeing the preparation and disseminetation of project communications.

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

1. To define and implement clear service level agreements (SLAs) for support operations.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Skill Requirements

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Other Requirements

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