Premier’s Department
Service Delivery Manager
You. At the centre of big ideas.
Drive effective IT service delivery through strong performance oversight, supplier management and governance
Influence stakeholders and suppliers to adopt governance practices and performance expectations in environments with varying levels of maturity
Ongoing, Clerk Grade 9/10 opportunity ($133,348-$146,945per annum), based in Martin Place.
About the Role
The Service Delivery Manager is responsible for ensuring the effective delivery of IT services by overseeing service performance, managing supplier relationships, contracts, and governance activities, driving continuous service improvement initiatives, identifying and mitigating operational and service-related risks, and ensuring service providers deliver maximum value while consistently meeting organisational objectives, service standards, and stakeholder expectations.
You will join our Corporate Services team within the Digital and Information branch. Further details on The Premier’s Departmentcan be found here. To learn more about the role please review the
We’re looking for
Service Delivery Management: Ensure IT services are delivered effectively by managing vendor and service provider performance to achieve agreed service, commercial and quality outcomes.
Supplier Governance:Establish and maintain governance frameworks that provide oversight of supplier performance, risk, compliance and value delivery.
Performance Analysis and Reporting: Analyse service, supplier and commercial data to support decision-making, reporting and continuous improvement initiatives.
Stakeholder and Supplier Engagement:Facilitate governance forums, manage supplier relationships, and communicate service updates to promote transparency, accountability and collaboration.
Vendor and Commercial Operations: Coordinate vendor onboarding and offboarding, support project delivery, and manage invoice validation, dispute resolution and payment processes to ensure effective supplier management.
We value diverse experiences. Even if you're not sure you meet all requirements, we encourage you to apply.
Why Join Us?
Flexible Working: Broad range of flexible working arrangements
Career Development: Ongoing learning through expert-led sessions, online training, and professional development opportunities
Work-Life Balance: Flex time accrual for extra hours worked (for non-executive roles) based on a 35-hour standard week
Wellbeing Support: Access to employee assistance program, fitness passport program, and wellbeing initiatives
Inclusive Culture: Staff-led networks including Aboriginal Staff Advisory Committee, Diversity & Inclusion Network, and Young Professionals Network
How to Apply
Click ‘Apply Online’ and submit your application including:
A resume detailing relevant knowledge, skills and experience (maximum 5 pages)
A cover letter addressing how you meet the requirements of the role (maximum 2 pages)
Closing date:Thursday 7 September 2026 (23:59PM)
Salary: Classification Grade 9/10 Package includes base salary($133,348-$146,945 per annum)plus superannuation (12%) and leave loading.
Hiring Manager:Pari Radjagobalou , Associate Director Service Delivery and Supplier Management pari.radjagobalou@premiersdepartment.nsw.gov.au
About the Premier's Department
Connecting to Deliver from the Heart of Government
The Premier's Department leads the state's 430,000 public servants, driving collaboration and the delivery of whole-of-government priorities. Learn more about the department and a career at Premier’s Department
Our Commitment
We welcome and encourage applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and other diverse communities.
The Premier's Department acknowledges the Traditional Custodians of the lands where we work and live. We pay respect to Ancestors and Elders past and present. We recognise and learn from the strengths of First Nations peoples of New South Wales and their continuing connection to, and unique cultural and spiritual relationship with, Country.
Additional Information
Reasonable Adjustments: The selection process will include assessment techniques to determine your suitability. You can request reasonable adjustments at any stage by indicating in pre-screening questions, contacting the Talent Team at PCT@premiersdepartment.nsw.gov.au, or reaching out to the hiring manager.
Talent Pool: A talent pool may be created from this recruitment process. If eligible, you may be contacted for ongoing and temporary opportunities in the same role or grade that become available over an 18-month period.
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
