Ness Digital Engineering

Service Delivery Manager

Ness Digital Engineering  •  New Jersey (Onsite)  •  20 hours ago
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Job Description

Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
• Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
• Addressing escalations and improving the services through strategical initiatives
• Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
• When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
• Providing periodic major incident metrics reports to the stakeholders
• Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
• Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.
Ness Digital Engineering

About Ness Digital Engineering

Ness Digital Engineering is a global provider of Intelligent Data and Software Engineering services, specializing in data, AI, and cloud-powered solutions that drive innovation and deliver measurable business outcomes. With over 25 years of engineering expertise and our proprietary data and software platforms and accelerators, Ness helps enterprises modernize systems, accelerate product development, and achieve scalable impact with speed and precision.

Our differentiation lies at the intersection of Industry domain and Technology. We focus on clients across financial services, technology and ISVs, Media & Entertainment, manufacturing, transportation and retail. Ness is known for its delivery excellence, deep domain knowledge, and product engineering expertise. Ness Digital Engineering is a portfolio company of KKR, a leading global investment firm.

Industry
IT & Software
Company Size
5,001-10,000 employees
Headquarters
New York, NY
Year Founded
1999
Website
ness.com
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