Job Description

Lead a Thriving Community Hub

Join Outlook Australia, a purpose driven not-for-profit organisation delivering community, disability, and social enterprise services that create real opportunities and lasting impact. This includes opportunities to learn, be part of a community, participate in meaningful employment and belong.

We are currently seeking an experienced and passionate Service Delivery Manager to lead the operations, growth, and sustainability across NSW Community Services.

About the role

Provide strategic and operational leadership across NSW Community Services, ensuring high-quality, person-centred service delivery while driving operational performance, workforce capability, sustainable growth and compliance across National Disability Insurance Scheme (NDIS) and Commonwealth Home Support Program (CHSP) services.

This is a diverse role that combines administration, customer service, financial management, and people leadership. You will be responsible for creating a welcoming and vibrant environment that delivers positive outcomes, while operating within a sustainable business framework.

Key responsibilities

Operational leadership

• Lead the daily operations of our NSW Community Services
• Support and mentor staff to deliver high-quality programs and services
• Maintaining financial sustainability and supporting positive outcomes for participants, clients and communities.

People leadership

• Inspire, mentor and develop a team of Service and Operation team members
• Fostering a culture of accountability, collaboration and continuous improvement

Business performance

• Drive operational and financial success through effective workforce planning, service utilisation and productivity management
• Using data-driven insights, you will identify opportunities for improvement and implement strategies that support both strategic objectives and sustainable growth

Governance, quality & compliance

• Provide strong oversight of governance, quality and risk management frameworks to ensure compliance with legislative, contractual and organisational requirements
• Champion a culture of continuous improvement, ensuring incidents, audits and quality initiatives are managed effectively and proactively

Growth & stakeholder partnerships

• Develop and maintain strong relationships with participants, families, funding bodies, community partners and key stakeholders
• Identify opportunities for service growth and innovation, contributing to the expansion and ongoing success of community services across New South Wales

About you

We are looking for a proactive and community-minded leader who enjoys building relationships, solving problems, and creating opportunities for others.

• High-performing engaged and accountable leadership teams.
• Consistently high-quality and compliant service delivery.
• Strong financial and operational performance across NSW services.
• Positive stakeholder relationships and customer outcomes.
• Sustainable growth and expansion of community services throughout NSW

Additional requirements

• Current NSW Driver's Licence.
• Current Working with Children Check (Employee).
• NDIS Worker Screening Check
• National Police Check.

Why join Outlook?

At Outlook, our people are at the heart of everything we do. We offer:

• The opportunity to make a genuine difference in the community.
• A supportive and inclusive workplace culture.
• Ongoing learning and professional development opportunities.
• A purpose-driven organisation committed to social impact.
• The chance to lead meaningful programs that empower individuals and strengthen communities.

Ready to apply?

If you are passionate about community development, enjoy leading teams, and want to contribute to a purpose-driven organisation making a real difference, we'd love to hear from you.

Apply now and help us continue inspiring inclusive communities.

Outlook is committed to diversity, inclusion, and equal opportunity employment. We encourage applications from people of all backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander peoples, and individuals from diverse cultural communities.