Job Description

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Service Delivery Manager

Job Purpose: Guarantee the agile delivery on time and continuously of each phase, product within the project life cycle, ensuring in each deliverable enablers that connect within the IT transformation strategy.

Responsabilities

• Works closely with development teams, customers, and other stakeholders to plan and coordinate the activities necessary to deliver a product or service.

• Monitors and manages resources necessary for successful delivery, including staff.

• Identify and manage risks that could affect project delivery.

• Develop strategies to mitigate these risks and ensure the project moves forward smoothly.

• Maintains clear and effective communication with all team members, clients and other interested parties.

• Provides regular updates on project progress.

• Ensures that the products or services delivered meet established quality standards and customer expectations.

• Addresses and resolves issues that may arise during development and delivery, seeking effective solutions and minimizing negative impacts on the project.

• Constantly look for ways to improve processes and efficiency in project delivery. It may involve implementing best practices and adopting new tools or approaches.

• Participate in the design, development, implementation and maintenance of software.

• Contribute to software architecture and technical decision making.

• Collaboration and Communication: Work closely with software development teams, operations, and other stakeholders to ensure fast, high-quality delivery of applications.

• Provide technical leadership on projects, guiding other team members in implementing solutions.

• Actively influence architectural and contribute to the overall technical strategy.

• Ensure development practices are secure and meet company security standards.

• Stay up to date on trends and advances in software development.

• Evaluate and adopt new technologies effectively.

Experience

• Master's degree in computer science and/or finance desirable

• BS in Computer Science or Engineering (MS preferred);

• 2 years experience in an iterative/agile software development lifecycle;

• 4 years experiences Project management experience (PMP knowledge required), certification optional;

• 2 years experience in DevOps and Scrum methodologies;

• 6 years experience in APIs and Webservices development;

• 6 years experience in Web based solutions;

• 6 years experience in Mobile based solutions ;

• Demonstrated ability to work with both technical and non-technical individuals, in gathering information and communicating direction;

• Demonstrable skills in algorithm development and problem solving;

• Must be a team player, and have excellent communication skills;

• Attention to detail, and a commitment to quality work;

• Experience with CMS like Drupal and Wordpress.

• Knowledge about APIs and Webservices principles and design standards.

• Experience with Node.js, PHP, Java.

• Experience with NoSQL databases like Cassandra, Couchbase.

• Operating systems experience

• Virtualization administration experience

Key Interfaces:

• Develop and maintain a detailed project plan that includes activities, milestones, resources, and deadlines.

• Create regular project status reports to communicate progress to stakeholders, for internal and external stackeholders/Vendors.

• Problem management.

• Risk management

• Maintain up-to-date documentation related to the project, such as requirements, design, and scope changes.

• Change management

• Quality management and continuous improvement

• Team Performance Evaluation (KPI, Deliverables, QA, etc.)

• Measurement of the adoption of each deliverable.

Competencies

• Strategic Responsibility

• Problem Solving

• Decision Making

• Communication

• Innovation

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.