At Symbos, we bring together people, technology and insight to deliver meaningful customer and operational outcomes. With Australian roots and a growing global footprint, we partner with organisations to build high-performing teams, create connected customer experiences and drive operational excellence at scale. Our culture is grounded in trust, collaboration and continuous growth, with a strong focus on enabling our people to do their best work.

We are looking for an experienced Service Delivery Manager to lead end-to-end service delivery across multiple lines of business within a fast-paced BPO environment. This role plays a key part in ensuring operational excellence, strong client partnerships, sustainable financial performance and high-performing teams.

What you will do

• Lead day-to-day operations across multiple programs, ensuring service levels, KPIs and client commitments are consistently met or exceeded
• Drive operational improvements across productivity, quality, cost efficiency and customer experience
• Build and lead high-performing teams through strong leadership of managers, team leaders and support functions
• Partner closely with clients and internal stakeholders to manage escalations, drive change initiatives and support continuous improvement
• Oversee financial performance, including budgeting, forecasting and cost control
• Champion transformation initiatives such as process optimisation, automation and technology adoption
• Ensure compliance with company policies, client requirements and regulatory standards

What we are looking for

• Bachelor’s degree in Business, Management or a related field
• 7 to 10 years of BPO operations experience, with at least 3 years managing multiple programs or clients
• Strong understanding of core BPO metrics including service levels, productivity, quality and customer satisfaction
• Proven leadership capability with the ability to engage, develop and influence teams and stakeholders
• Data-driven, analytical and confident in making decisions in a client-driven environment

Location and work type

• Full-time, permanent role
• Flexibility to support shifting schedules across different clients or geographies may be required

Ready to lead at scale

Join a growing team where you can shape outcomes, influence client success and build high-performing operations in a dynamic, people-centred environment.