Reed.co.uk

Service Delivery Manager

Reed.co.uk  •  £45k/yr  •  Northampton, GB (Hybrid)  •  6 days ago
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Job Description

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

Up to £45k depending on experience + car allowance + bonus

Role: Service Delivery Manager

Location: This role will involve presence in our Northampton office with some travel to client site in Bedford & London

Working Model: Hybrid - 3 days on site, 2 days working from home

About the role

Join a collaborative, high-performing team delivering best-in-class recruitment solutions that make a real impact for clients and candidates—while developing and empowering your team to succeed.

What you’ll do

  • Lead and develop a team of Resourcing / People Partners to deliver against client objectives
  • Build deep knowledge of client organisations, aligning recruitment strategies to their goals
  • Drive continuous improvement, identifying and implementing service enhancements
  • Collaborate across Reed brands to deliver innovative, value-adding solutions
  • Own commercial performance, ensuring delivery meets financial targets
  • Monitor contracts to maximise client satisfaction, retention, and growth
  • Build strong senior stakeholder relationships, offering expert advice and insight
  • Share best practice across the wider account management community
  • Champion social value initiatives to deepen client partnerships

What we’re looking for

  • Proven experience managing MSP and/or RPO programmes end-to-end
  • Strong leadership skills with a track record of developing teams
  • Commercially focused, with the ability to spot and drive opportunities
  • Confident influencer, experienced in senior stakeholder management
  • Solid understanding of recruitment legislation and best practice
  • Data-driven approach to decision-making and reporting
  • Adaptable, solutions-focused, and confident presenting to stakeholders
Ready to make a real impact and lead recruitment excellence for high-profile clients? Apply now!

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

Reed.co.uk

About Reed.co.uk

Founded in 1995, Reed.co.uk was the first recruitment website offered by a recruitment agency in the UK.

Since then, Reed.co.uk has grown to become one of the UK's leading jobs and careers sites.

Jobs: Each month, more than 11 million people turn to Reed.co.uk in their search for work, making almost 100,000 applications every day. Reed.co.uk features vacancies from over 30,000 recruiters a year, including private and public sector employers and leading recruitment agencies and consultants..

Courses: Every year, 11 million course seekers visit Reed Courses in search of their next learning opportunity. Reed Courses works with around 1,000 respected learning providers to advertise more than 70,000 courses on a wide range of subjects; from accounting and HR, right through to fitness and cooking.

Career Advice: Hundreds of thousands of readers visit Reed.co.uk’s Career Advice site every month for expert tips and advice on CVs, cover letters, interviews, professional development and more.

Our vision is simple: to connect people to a world of career opportunities online

Reed.co.uk is part of the Reed Group of companies.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
London, GB
Year Founded
2000
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