At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About us
Iron Mountain's digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.
The Role
Iron Mountain is seeking a motivated Service Delivery Manager to join our Digital Solutions teamIn this role, you will be responsible for the end-to-end implementation and operational excellence of project delivery, ensuring all services meet strict quality standards, budgets, and timelines You will join a forward-thinking team dedicated to helping organisations manage and protect their most valuable physical and digital assets
Hybrid Working
This is a hybrid role; however, your base will be Aerodrome Business Park, Rathcoole, Dublin 24, so the successful candidate must be within a commutable distance
Travel
Regular travel to client sites within the region is required, making a valid driver’s licence and access to a vehicle essential for this position
In this role, you will:
Lead the end-to-end service delivery lifecycle, managing project P&Ls, forecasting, and budgeting to ensure financial efficiency and cost control
Serve as the primary interface for the customer, participating in regular business reviews to assess service quality and identify areas for continuous improvement
Monitor service performance against KPIs and SLAs, proactively identifying risks and escalating critical incidents to the global Management Team
Collaborate with internal operations and commercial teams to coordinate the execution of multiple parallel projects and manage external third-party vendors
Ensure compliance with contractual and regulatory standards while identifying opportunities for automation and digitisation to enhance service responsiveness
The ideal candidate will have:
Proven experience in leading projects or teams with a proven track record of efficiency results
Strong knowledge of service management processes, including incident, problem, and change management within digital transformation environments or a relatable industry
Proven ability in stakeholder management, communication, and financial budgeting/forecasting
Strong communication skills
A valid driver’s licence and own vehicle, with the flexibility and willingness to travel to various client sites across the region
Location Hybrid role based in Aerodrome Business Park, Rathcoole, Dublin 24
Consistent Schedule:Monday to Friday
Competitive compensationand benefits aligned with your professional experience
Flexible work optionsto support a harmonious work-life balance
Comprehensive health, wellness, and retirement plans
Opportunities for continuous learningand professional growth within a global organization
Category: Operations Group
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
