UGL

Service Delivery Manager

UGL  •  Commonwealth of Australia (Onsite)  •  14 days ago
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Job Description

Service Delivery Manager -267065

  • Shape the future | NSW Passenger Rail Operations
  • Opportunity to lead and drive excellence
  • Permanent Full-Time role, located in Sydenham

  • About the Project:
  • UGLs Manufacturing & Maintenance business are looking for a Service Delivery Manager to join our Regional Rail project teams. This role will be located at our Sydenham Maintenance Facility.

    Please note: This is a standard Monday to Friday roster and you are required to work 38 hours per week.

    About Your Role:

    As the Service Delivery Manager, you will support key operational activities and play a vital role in delivering world-class fleet maintenance and management. Your leadership and expertise will directly contribute to the success of the Regional Rail Project while driving outcomes in safety, customer satisfaction, and environmental compliance.
  • Reporting to the Transition Manager, your key responsibilities will include:
  • Leadership in Safety and Quality Demonstrate leadership in safety, quality, and environmental management. Ensure compliance with company policies and applicable laws, regulations, and standards.
  • Team Management: Provide leadership, direction, and clear instructions to all team members. Ensure adherence to rostered work schedules, work instructions, and quality and safety requirements.
  • Train Performance: Ensure trains meet availability and reliability requirements. Monitor and complete work according to the scheduled train plan.
  • Incident Management Support and/or manage investigations into incidents involving safety, quality, unavailability, and train faults.
  • Asset Information System Ensure accurate raising of notifications, service orders, and closure of service orders in the Asset Information System.
  • Performance Monitoring: Review achieved KPIs against pre-determined performance indicators. Implement changes as required to deal with contract/project variations, non-conformities, budget changes, and customer requirements.

  • About You:
  • Extensive Management and Supervisory experience within the rail, automotive, military, Defence, avionics or any other safety-critical environment
  • Strong communication skills (oral & written) including strong negotiation and influencing skills, and the ability to establish effective working relationships with a variety of people at different levels both internally and externally.
  • Outstanding ability to communicate effectively with all levels of management and staff (verbal and written).
  • Ability to advise, negotiate, influence, and maintain positive relationships with internal and external stakeholders at all levels.
  • Excellent analytical and conceptual skills with the ability to present information effectively to support decision-making.
  • Exceptional organizational and planning skills with the ability to prioritize multiple tasks to achieve objectives within the agreed time frame.

  • Our Benefits:
  • Diverse opportunities to grow, back yourself and achieve
  • Ongoing training for career progression
  • Excellent remuneration package & benefits
  • Salary Continuance, Employee Assistance Program & AIA Vitality Wellness Program
  • Discounts on private health insurance, vehicles, travel and more

    Please Note Internal candidates are strongly encouraged to apply. As part of the recruitment process, it is mandatory that you notify your current Manager regarding your application for this role. This ensures transparency and adherence to internal recruitment policies.

    ID Ref:

Discipline

Engineering Manager

Primary Location

Australia-NSW-Parramatta & Western Suburbs

Work Type

Full-time

UGL

About UGL

UGL is CIMIC Group's specialist end-to-end engineering, services and operations provider. We have a rich history dating back to 1899 and since then we have grown to be a market leader in many of the sectors in which we operate.

Working with some of the most important companies and governments in Australia and globally, we help to play a role in people’s lives every day.

We keep Australia moving through our transport manufacturing, maintenance and operations offering, and we support the energy sector through our renewables, power generation, resources and transmission operations.

We are helping to shape the country through our major infrastructure projects across Australia and we’re preparing for the future with our new energy, Defence, telecommunications and technology expertise.

We are passionate about our 9000+ people and keeping them safe. We’re experts in what we do, and our in-house engineering team ensures we can provide a true end-to-end outcome for our customers.

With projects, operations and offices throughout the country, our footprint means we are involved in communities across Australia, providing expertise for our customers and employment and career opportunities for all Australians.

ugllimited.com

@UGLPtyLimited

Industry
Architecture & Engineering
Company Size
10,000+ employees
Headquarters
North Sydney, AU
Year Founded
1899
Website
ugllimited.com
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