WE'RE HIRING A SERVICE DELIVERY MANAGER (NAM & LATAM Region)

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  Client Presence:
  190+ countries
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  Team:
  6,000+ Engineers
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  Clients:
  200+ Enterprise Clients

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  Service & Project Governance:
  Define and enforce service delivery standards. Supervise the end-to-end lifecycle of IT projects—from scoping and resource allocation to execution and closure.
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  Stakeholder & Vendor Management:
  Act as the primary point of contact for clients and executives. Manage third-party vendors to ensure contract compliance and service quality.
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  Operational Excellence:
  Oversee incident, change, and problem management processes, often within the ITIL framework.
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  Financial Oversight:
  Manage operational and CAPEX budgets, monitoring expenditure and ensuring the profitability of services.
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  Continuous Improvement:
  Identify bottlenecks in IT processes and implement innovative solutions or automation to enhance productivity.
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  Willing to work onsite once the office in Quezon City, Philippines, begins operations.

Requirements

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  5–9 years of experience in IT Service Management or IT Infrastructure
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  2–4 years of experience in leadership or supervisory roles
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  Proven experience managing Service Level Agreements (SLAs), incident management, and third-party vendors
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  Strong communication skills

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  MCA or Bachelor's Degree in Computer Science, Information Technology, or a related field, or equivalent qualification.
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  Diploma or equivalent professional education in the IT domain.

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  Proficient in ITIL principles and best practices.
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  Strong working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word.
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  PMP, PRINCE2, or equivalent project management certification is highly desirable.
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  Excellent verbal, written, and interpersonal communication skills, with the ability to present ideas clearly and persuasively.

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  Ability to speak and communicate in English and Spanish

Benefits

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  Be part of a collaborative and innovative global team driving industry-leading IT solutions.
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  Work remotely from anywhere with reliable internet access.
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  Professional growth and continuous learning opportunities.
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  Competitive compensation (commensurate with experience and local market rates).
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  Meaningful career advancement and the chance to contribute to the success of a global leader in IT services.