Hexaware Technologies

Service Delivery Manager

Hexaware Technologies  •  United States (Onsite)  •  3 months ago
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Job Description

Key Responsibilities

Leadership & Oversight: Provide strategic direction and leadership to Scrum Masters, PMs, and POs across multiple programs.

Program Execution: Ensure successful delivery of programs within scope, timeline, and budget while maintaining quality standards.

SAFe Implementation: Champion SAFe principles and practices, facilitating PI Planning, Inspect & Adapt workshops, and other SAFe ceremonies.

Stakeholder Management: Act as the primary liaison between executive leadership, business stakeholders, and delivery teams.

Governance & Reporting: Establish program governance, track progress, manage risks, and provide transparent reporting to senior leadership.

Resource Management: Optimize resource allocation across programs and ensure team capacity aligns with business priorities.

Continuous Improvement: Drive process improvements, foster a culture of collaboration, and promote Agile maturity across the organization.

Mentorship: Coach and mentor Scrum Masters, PMs, and POs to enhance their effectiveness and career growth.

Required Skills & Qualifications

Proven experience as a Program Director or similar leadership role in Agile environments.

Strong expertise in SAFe Agile framework and large-scale Agile transformations.

Experience managing Scrum Masters, Project Managers, and Product Owners.

Excellent understanding of Agile delivery metrics, program governance, and portfolio management.

Strong leadership, communication, and stakeholder management skills.

Familiarity with tools like Azure DevOps, Jira, or similar for program tracking and requirement management.

Preferred Qualifications

SAFe Program Consultant (SPC) or SAFe Lean Portfolio Manager certification.

Experience in insurance or financial services domain.

Knowledge of Lean Portfolio Management and budgeting practices. - rephase

Key Responsibilities

Leadership & Direction: Provide strategic guidance and leadership to Scrum Masters, Project Managers, and Product Owners across multiple programs.

Program Delivery: Oversee the successful execution of programs, ensuring they meet scope, schedule, budget, and quality objectives.

SAFe Advocacy: Lead the adoption of SAFe principles and practices, facilitating key SAFe events such as PI Planning and Inspect & Adapt workshops.

Stakeholder Engagement: Serve as the main point of contact between executive leadership, business stakeholders, and delivery teams.

Governance & Reporting: Define program governance frameworks, monitor progress, mitigate risks, and deliver clear, transparent updates to senior leadership.

Resource Optimization: Manage resource allocation effectively across programs to align team capacity with business priorities.

Continuous Improvement: Promote process enhancements, nurture a collaborative environment, and advance Agile maturity within the organization.

Coaching & Development: Mentor Scrum Masters, Project Managers, and Product Owners to improve their skills and support their professional growth.

Required Skills & Qualifications

Demonstrated experience as a Program Director or in a comparable leadership capacity within Agile settings.

Deep knowledge and hands-on experience with the SAFe Agile framework and large-scale Agile transformations.

Proven ability to manage Scrum Masters, Project Managers, and Product Owners.

Strong grasp of Agile delivery metrics, program governance, and portfolio management principles.

Excellent leadership, communication, and stakeholder management capabilities.

Experience with program and requirement management tools such as Azure DevOps, Jira, or equivalents.

Preferred Qualifications

Certifications such as SAFe Program Consultant (SPC) or SAFe Lean Portfolio Manager.

Background in insurance or financial services industries.

Understanding of Lean Portfolio Management and financial budgeting practices.

Hexaware Technologies

About Hexaware Technologies

At Hexaware, we're not just a global technology and business process services company; we're a community of 31,600+ Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 58 offices across 28 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed.

As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner.

Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Navi Mumbai, IN
Year Founded
Unknown
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