The Service Delivery Manager (SDM) for Retail POS will lead the implementation of a managed service for a retail POS platform, transitioning it from project-based deployment to an operational steady state.
Embedded within the customer organisations Squad, the SDM will ensure high performance in service-related processes. They will drive improvement initiatives as needed, take ownership of critical incidents, coordinate with resolution teams, and facilitate clear communication among stakeholders for post-incident reviews.
Initially, the SDM will establish the service delivery framework, ensuring alignment with strategic program goals, and then manage the end-to-end service delivery on an ongoing basis with a focus on service operations and deployment.
Responsibilities
1. Initial Service Design and Implementation (Establishment Phase):
2. Ongoing Service Management (Operational Phase):
Agile Team Requirements
Required Skills and Experience:
Preferred Qualifications:
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to Franzizca.mah@peopleprofilers.com
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