Job Description

Qualifications Required:

• 10+ years managing in the technical field of a business environment
• Should have handled the Managed service projects in the past
• Experience in managing and organizing effectively within a dynamic environment where parallel projects need planning, guidance and agility
• Experience in using current industry standard business tools for communication, collaboration, planning, tracking and reporting.
• Excellent analytical, organizational, time management, verbal, and written skills and detail-oriented
• Experience in leading / driving Major Incident calls to speed resolution
• Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
• Able to multi-task in a fast-paced organization
• Able to interact effectively and cooperatively with partners and consultants at all levels
• Able to engage, inspire, influence people
• 3+ years of ITSM process experience: Service-Now or similar ticket system
• Bachelor's Degree in applicable field with related course work in a technology, engineering, banking, government, or similar environment with regulations
• Previous management / leadership experience, with a demonstrated ability to effectively collaborate and influence others while ensuring all targets are met, on schedule and within parameters
• Proficient written and oral communication skills

Preferred:

• Committed to high quality standards and making continuous improvements
• IBM Mainframe experience
• ITIL certified
• Able to think conceptually - need to understand the appropriate level of detail to create in models to solve problems
• Able to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity
• Able to work in a face-paced environment, and adapt to change