Job Description

Job Title: Service Delivery Lead
Banding: 6
Location: North East England
Rate: £29.14 - £37.50

Pulse is recruiting experienced Service Delivery Leads for a role in the North East England area. Our hourly pay rates are between £29.14 - £37.50.

The shifts are flexible, and you can work from 1 to 2 shifts a week up to full time with the shifts available below:

• Monday to Friday 8.15am – 4.45pm
• Saturday 8.45am – 4.15pm
• Sunday 10.45am to 4.05pm

What will your responsibilities be?
In this role, you’ll take charge of the outreach unit’s daily operations, ensuring appointments run smoothly and efficiently. Acting as the first point of escalation for any operational queries, you’ll play a key role in maintaining a responsive and well-coordinated team. Staff attendance and break coverage will be managed under your guidance to support consistent service delivery. With a strong focus on participant care, you’ll uphold clinical governance standards while overseeing procedures such as blood sample collection and physical measurements. Your efforts will help maintain a safe, high-quality experience for every participant. Additionally, you’ll facilitate the seamless flow of individuals through the unit and contribute meaningfully to the UK’s largest health research programme—gathering vital data that supports ground-breaking work in disease prevention and treatment.

Benefits:

• Ongoing full time/part time shifts available
• Accrued holiday pay
• Weekly pay
• Dedicated Pulse consultant to support you during your time on this project

Qualifications and Experiences:

• Be 25 years old or over
• Hold a clean full manual driving licence
• Have not been refused motor insurance
• Have held a full licence for at least 12 months

Why work with Pulse?
From the moment you register with us, our focus is entirely on you. During our first conversation, you’ll quickly see that we understand your specialty inside and out. Our expert recruitment consultants are dedicated to finding you the best opportunities and supporting you every step of the way to secure the perfect placement.

With our preferred or sole supplier status with many clients, you’ll have access to exclusive opportunities that you won’t find anywhere else. We always prioritize your best interests, engaging in meaningful conversations and truly listening to you. You are an individual, a professional—not just a resource.

Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.