Job Description

Service Delivery Lead

Role: Service Delivery Lead

Work location: Albany (2-3 days a week)

Currently Looking at 6-12 month contract.

Service Delivery Lead

• Accountable to the delivery of IOPS Veeva Phase 3-4 in 2026 and Phase 5 in 2027-2028. Partner with Business Process Owners

• Drive technical delivery of QMS Modules, currently we have 14 in scope

• Team Management – Contribute knowledge on how IOPS will hire and develop the team to manage capacity, utilization, Run activities

• Manage escalations to the PM’s and ensure technical solutions are delivered with Quality and that Scope is managed.

• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery

• Provide executive oversight of internal initiatives and project sponsorship

• Contribute knowledge for Veeva integrations with other Pillar Systems (ERP, Lab Systems, HR Systems, Data Lake)

• Develop Project KPIs, Operational KPIs, and User Adoption

Grade D1/D2

What are the Mandatory skills and skill proficiencies required for this position?

Service Delivery, Team management, client engagement, governance

Additional Information

All your information will be kept confidential according to EEO guidelines.