• Building a personal relationship with key client staff;
• Successful Service Delivery;
• SLA achievement and high level of customer satisfaction;
• Good communication around issues and opportunities - get things done, make things happen;
• Building service reports;
• Technical documents update and arrangement.
• Internal technical training to team and self study for new technical and product
• Service reporting and sponsoring service delivery meetings;
• Removing all obstacles to customer satisfaction
• Looking out for client’s and MTS long term interests;
• Following up if service delivery is not meeting expectations;
Qualifications:
Essential
* Experience
More tha 3 years hands on Avaya projects experience.
* Skills & Abilities
Familiar with Avaya product line.
Basic knowledge on Avaya voice configuration, troubleshooting skills.
Consultant skills to provide advice to client on continuous system improvement.
Language Requirements –English
Desirable
* Experience
Should be degree educated, or have long standing technical experience, or other professional body qualification.
* Skills & Abilities
Avaya Certification ACIS, ACSS for Call center is preferred.
Skills on Avaya product line, e.g. ACD, CTI, IVR, Reporting, Recorder are preferred.ITIL foundation certified is highly desirable.
Millennium Technology Services (MTS), headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our primary emphasis lies in Asia and the ASEAN region, we collaborate with partners in Europe, the Middle East, and the United States.
At MTS, we offer a comprehensive suite of services designed to empower enterprises. Our key service offerings include:
1. Infrastructure as a Service (IaaS): We provide robust and scalable infrastructure solutions, enabling organizations to optimize their technology resources.
2. Security as a Service (SECaaS): MTS ensures the safety and integrity of critical data through cutting-edge security services.
3. Storage as a Service (STaaS): Our storage solutions enhance data management and accessibility.
4. Unified Communications as a Service (UCaaS): We facilitate seamless communication and collaboration across geographies.
5. Contact Center as a Service (CCaaS): MTS delivers efficient and customer-centric contact center solutions.
Our expertise spans various industries, with a strong foothold in Banking, Financial Services, and Insurance (BFSI), Automotive, and Healthcare sectors. As a socially responsible employer, MTS boasts a team of over 500 highly talented professionals, guided by a world-class multinational executive leadership team. Visit our website at MTS Cloud to explore how we drive innovation and value for enterprises worldwide12.
