Job Description

Service Delivery Engineer 1, Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

What you’ll achieve:

As a Service Delivery Engineer, you will support delivery operations, follow SOPs, and learn troubleshooting and documentation practices. You will contribute to accurate status reporting and ticket hygiene.

Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer on our Service Delivery team.

You will:

• Install, rack, stack, cable, and decommission servers, network equipment, and storage devices within the data center environment.

• Perform hardware break/fix activities, including replacement of server components, network devices, power supplies, drives, and memory.
• Monitor data center infrastructure and respond to alarms, incidents, and service requests in accordance with established procedures and SLAs.
• Perform specific delivery support activities for a single customer.
• Assist in coordinating development and consolidation of technical and process documentation.
• Facilitate analyzing specific issues with the customer.

• Participate in a rotating on-call schedule to support 24x7 data center operations, responding to critical hardware, infrastructure, and service-impacting incidents outside of normal business hours.

• Partner with Dell Team(s) to provide an outstanding experience to the customer.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• • 1+ year of experience supporting servers or storage equipment in a data center environment.
  • Strong problem-solving, communication, and documentation skills.
  • Ability to manage multiple priorities and work independently.
  • Adaptable to changing environments and operational requirements.
  • Able to meet physical and security requirements, including forklift certification, lifting up to 50 lbs, and obtaining a Secret Clearance.

Desirable Requirements

• Bachelor’s degree preferred in Engineering, Computer Science, or related field
• AWS/Azure Fundamentals; ITIL Foundation or equivalent.

Compensation

Dell is committed to fair and equitable compensation practices.The salary range for this position is $62,117 to 80,465

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Job Posting end date: 09/02/2026

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.