We currently have an opportunity for a dynamic Service Delivery Coordinator. You will be part of the WA team in the Contact Centre, taking high volume calls, liaising with external and internal stakeholders. You will be responsible for managing the Work Order Management lifecycle. This is fast paced environment, with ever changing priorities. Reporting to the Service Manager, you'll help deliver high-quality outcomes that support our essential services.
What You’ll Do (key responsibilities)
This role offers a broad scope, with key responsibilities including:
General office support duties, including customer liaison and response.
Provide exceptional levels of customer service to all internal and external stakeholders
Provide support to the organisation in operational support activities.
Plan and prioritise all work volumes to meet all required timelines and desired outcomes
Contribute to overall Work Order Management time-lines
Coordinate and liaise with all relevant stakeholders in a timely and efficient manner.
Manage all stages within the Work Order Management Lifecycle
Coordination of sub-contractors/trades attending priority responses
Support the management team with any ad hoc duties such as compliance and other administrative type work.
What You’ll Bring (experience required)
You must be an Australian Citizen or Permanent Resident
More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
*PLEASE NOTE: You must be an Australian Citizen or Permanent Resident to be considered for this role
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
Enabling communities to thrive.
It’s what we’ve done for more than 150 years. Solving problems. Making the extraordinary run smoothly every day. We’re keeping the lights on and the water flowing. Running the hospitals that take care of us. Delivering the transport that takes us from A to B. Maintaining communication networks that keep people connected. Helping our Government and Defence customers keep them protected. Delivering train fleets. Building bridges, roads and streets. Now we’re building momentum too. Moving forward even faster.
Across Australia and New Zealand, we’re transforming the way we work. Unlocking our potential to lead by example. Using our passion and expertise to deliver complex projects and turn fresh ideas into solutions that make society a better place. Creating opportunities for our people, growth and value for our shareholders, and world-class solutions for our customers. Imagining. Innovating. Engineering. Enabling.
