Job Description

Service Delivery Coordinator – Melbourne or Adelaide
Location: Melbourne VIC or Adelaide SA (CBD locations)
Company: BGIS, Newly Acquired National Logistics Portfolio
Employment Type: Full-Time, Permanent, Hybrid (3 days office / 2 days WFH)

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across diverse industries. We are committed to safety, collaboration, and operational excellence, supporting critical and high-volume environments.

Purpose of the Role

BGIS is seeking an experienced Service Delivery Coordinator to support a newly acquired, high-profile national logistics portfolio. This is a fantastic opportunity to join at the early stages and help shape processes, structure, and service delivery approaches.

Reporting to the Service Delivery Manager, you will play a key role within a small, high-performing team, coordinating maintenance activities, managing systems and workflows, and supporting compliant, efficient service delivery.

The ideal candidate is highly organised, detail-focused, and comfortable managing high volumes of work. You are someone who stays focused, embraces complex tasks, and is confident navigating systems while balancing multiple priorities.

Key Responsibilities

• Coordinate and manage maintenance requests, work orders, and service delivery activities
• Maintain and update CMMS systems, ensuring accurate asset registers and job tracking
• Support Planned Preventative Maintenance (PPM) scheduling and compliance activities
• Monitor job progress, follow up on outstanding works, and provide stakeholder updates
• Assist with subcontractor coordination, documentation, and compliance requirements
• Support reporting, audits, and continuous improvement initiatives
• Contribute to safety, quality, and environmental compliance across all activities

Education, Experience & Skills

Essential:

• Experience in facilities management, property, or a high-volume service delivery environment
• Strong systems capability, including experience with CMMS or similar platforms
• High level proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent organisational skills with the ability to manage multiple priorities
• Strong attention to detail and ability to work with complex information
• Effective communication skills and a collaborative approach

Desirable:

• Exposure to logistics, industrial, or large-scale operational environments
• Experience with subcontractor coordination and compliance processes
• Understanding of financial processes such as invoicing, purchase orders, and budgeting

Workplace Flexibility

This role is based in a CBD office location in either Melbourne or Adelaide, with a hybrid working arrangement (3 days in office, 2 days from home). You will be part of a close-knit team supporting a fast-paced national portfolio.

Why Join BGIS?

Key Benefits Include:
✔ Spot recognition vouchers and $2,000 employee referral bonus
✔ Access to Flare discounts across retailers, utilities, and more
✔ Fitness Passport for you and your family
✔ Employee Assistance Program (EAP) and wellbeing initiatives
✔ Career development through internal mobility and leadership programs
✔ Opportunity to shape and influence a newly established contract 📈
✔ Endorsed by Work180 as an employer of choice for women
✔ Recognised by WORK180 as a Top 5 Employer for career development opportunities
✔ AFR Best Places to Work 2024 & 2025
✔ Winner of Inspiring Workplaces Award 2025
✔ Recognised as a top 101 Workplace for Women in 2026 by Work180

BGIS is a global leader in facility management, energy and sustainability, project delivery, asset management, and technical services. With over 12,000 employees worldwide, we support critical environments across government, healthcare, and infrastructure sectors.

How to Apply

If you are a proactive and detail-oriented Service Delivery Coordinator who enjoys working in a fast-paced, high-volume environment, we would love to hear from you.

BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility

To be successful in the role, applicants must have full working rights in Australia.

Apply Now

Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

Explore more opportunities at https://apac.bgis.com