Job Description

The Service Delivery Coordinator supports the Data Center leadership team by ensuring day-to-day operational activities run efficiently across client accounts. This role serves as a key coordination point for administrative operations, recruiting activities, onboarding processes, reporting, and internal communications.

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while collaborating with cross-functional teams in a fast-paced environment.

Key Responsibilities

· Provide operational and administrative support to the Service VP and leadership team, helping ensure efficient service delivery across multiple client accounts

· Act as a central coordination point for internal teams and stakeholders, facilitating administrative requests, resource needs, and operational inquiries

· Coordinate monthly and quarterly client meetings, including service reviews, while documenting key discussion points, action items, and follow-up deliverables

· Manage and maintain job requisitions for service roles, partnering with Talent Acquisition and leadership to track candidate progress throughout the hiring lifecycle

· Oversee the new hire onboarding process, including provisioning requests, client portal submissions, and proactive check-ins with new employees to ensure a smooth onboarding experience

· Monitor and track required client training and compliance requirements to ensure teams remain aligned with client standards and internal policies

· Partner with leadership and PX teams to identify and implement process improvements, helping streamline operational workflows such as position openings and workforce management processes

· Support leadership with operational reporting and data analysis, compiling and organizing information into clear, actionable formats for decision-making

· Assist with the development of presentations, reports, and operational updates for leadership and client-facing meetings

· Prepare and organize confidential and operational data to support leadership decision-making and strategic planning

· Ensure onboarding, offboarding, and operational processes remain compliant with client requirements and internal company standards

Qualifications

· High School Diploma or GED required

· Minimum two years of administrative, coordination, or office management experience - data center or technical operations environments preferred

· Minimum of two years with Google Workspace (Docs, Sheets, Slides, etc.)

· Strong organizational skills with a high level of attention to detail

· Ability to manage multiple priorities in a fast-paced and evolving environment

· Strong problem-solving and critical thinking skills

· Self-motivated with the ability to work independently and proactively

· Excellent written and verbal communication skills

· Comfortable collaborating in a cross-functional and global team environment