Job Description

When applicable, Bombardier promotes flexible and hybrid work policies.

Why join us?

At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.

Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.

Bombardier’s Benefits Program

With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

What are your contributions to the team?

Adhere to General Work Requirements
Interview business users to review, analyze, and evaluate business systems and user needs
Formulate systems to parallel overall business strategies
Write detailed description of user needs and application functions
Evaluates proposed changes to existing and/or new applications to identify potential adverse impact upon operations across multiple sites and area(s), and present to Senior Management
Leads all phases of project management involving changes to existing and/or new applications.
Monitors project activities to ensure project remains within approved budget
Facilitates and coordinates the development of an IT application(s) and supporting business processes according to IT specifications
Meets with business unit(s) to evaluate whether newly implemented applications and supporting processes are achieving priorities and objectives of business unit(s)
Prioritizes, schedules, and coordinates workload and make job assignments for employees in assigned area
Evaluates new development technologies and make recommendations for implementation. Re-evaluate existing development tools, assist in establishing and maintaining standards for development tools and managing their life-cycle
May lead/direct a small team
May provide input for PMP/PDP evaluations of employees in assigned area
Coach/mentors others in areas of technical expertise as a means of sharing information, skills growth, and meeting requirements for bench strength. Apprise others of technical performance level in day-to-day assignments
Makes training recommendations for current and future project and sustaining requirements
Intermediate-level knowledge of IT financial management process (i.e., budget and project funding)

How to thrive in this role?

Bachelor degree in Technology, Computer Science, Project management or any other field
8-10 years of experience in business modeling, requirements management, analysis and design
Experience with Agile Methodology and Lean Software Development
Experience interacting with Project Management organizations to complete documentation for various project phases, including both financial and system related
Facilitation skills necessary to elicit and promote the discussion of ideas with all levels of the organization
Ability to plan and execute a training plan for the implementation of a new system.
Thorough knowledge of IT financial management process (i.e., budget and project funding)
Thorough knowledge with Agile Methodology and Lean Software Development.
Proven experience with leading and mentoring other Business Analysts.
Ability to work multiple projects concurrently.
Expert knowledge and proven experience to lead Change Management required for new systems.
Proven expert level interpersonal communication skills
Experience leading projects with little or no assistance from a Project Manager
Planning and organizational skills necessary to plan, prioritize, and coordinate tasks across several business analysts
Ability to lead agile software projects
Excellent presentation skills
Professional and technical leadership and mentoring
Training skills necessary to educate employees to comprehend business processes or acquire/enhance skills
Experience in systems analysis and technical design using both object oriented and modular programming modeling.
Demonstrated ability to build use cases, story boards, and models that clearly depict process flows relating to specific requirements
Experience building presentations that depict project requirements, project scope, and mock-ups
Understanding of the System Development Life Cycle

Now that you can see yourself in this role, apply and join the Bombardier Team!

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

Job Service Delivery Analyst

Primary Location Wichita, ADMN / MFG, Learjet

Organization Learjet Inc

Shift

Employee Status Regular

Requisition 14249 Service Delivery Analyst

About Bombardier

Bombardier is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.  

Headquartered in Greater Montréal, Québec, Bombardier operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. The company’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Italy, Austria, the UAE, Singapore, China and Australia.  

For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on Twitter @Bombardier.   

Industry

Aviation & Aerospace

Company Size

10,000+ employees

Headquarters

Dorval, OO

Year Founded

Unknown

Website

bombardier.com

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