Job Description

We currently have an opportunity for a Service Delivery Administration Assistant to join our Health & Education team and play a key role in supporting contractor compliance, service delivery coordination, and day‑to‑day administrative operations across the ANU contract. Reporting to the Contract Manager, you’ll help deliver high‑quality outcomes that support our essential services and client experience.

What You’ll Do

This role offers a broad scope, with key responsibilities including:

• Supporting contractor management activities, including onboarding, compliance checks and maintaining records within the contractor management system.

• Raising purchase orders, receipting goods and services, and assisting with invoice validation and finance administration.

• Providing professional, customer‑focused administrative support, including handling calls, emails and day‑to‑day enquiries.

• Coordinating incoming and outgoing mail and maintaining organised administrative systems.

• Working collaboratively with internal teams and service partners to ensure smooth, compliant and timely service delivery outcomes.

What You’ll Bring

• Strong administration experience with the ability to multitask, prioritise workloads and meet competing deadlines.

• A customer‑facing mindset with clear, confident and professional communication skills.

• High attention to detail and a proactive approach to maintaining accurate records and compliance documentation.

• Experience in facilities management or subcontractor environments is highly regarded, though transferable skills are welcome.

• A positive, adaptable team player who is comfortable working both independently and collaboratively.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

• Training and development to support and diversify your career.

• With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

• Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.