Job Description
Service Delivery Account Manager
Build Relationships. Deliver Value. Drive Customer Success.
Ready to take ownership of customer relationships and make a real impact?
At LPE, our Service Delivery Account Manager is a trusted partner to our community clients. You'll be the face of our business, ensuring customers receive exceptional service, building long-term relationships, and helping communities get the most from their partnership with LPE.
We're looking for a proactive and customer-focused Service Delivery Account Manager to join our Service Delivery Team. This is an exciting opportunity to join a growing ASX-listed company where you'll play a key role in customer retention, setting our Development & Sales team up for success, and identifying opportunities to support business growth.
You Bring
- Experience in account management, customer service, client relationship management, or service delivery.
- Excellent communication and relationship-building skills.
- Strong problem-solving ability with a customer-first mindset.
- Ability to manage multiple customer accounts and priorities.
- Well-developed organisational and time management skills.
- Current driver's licence and willingness to travel regularly for face-to-face customer meetings across your portfolio.
Highly Regarded
- Experience within the energy, utilities, telecommunications, or property sectors.
- Experience using CRM systems (Pipedrive experience is desirable).
- Experience managing customer contract renewals and retention activities.
What You'll Do
- Be the primary point of contact for a portfolio of community clients throughout their partnership with LPE.
- Build trusted customer relationships through regular communication and regular face-to-face site visits.
- Manage the customer contract lifecycle, including supporting timely renewals and improving customer retention.
- Visit each community throughout the year to understand customer needs, gather feedback, and ensure service expectations are met.
- Work closely with Sales, Billing Services, Customer Support, and Operations to resolve customer issues and deliver positive outcomes.
- Identify opportunities to introduce additional LPE products and services, generating qualified leads for the Sales team.
- Support strategic growth initiatives, including Broadband, Battery, and MUSCO solutions.
- Maintain accurate customer records and account activity within CRM.
- Help strengthen LPE's reputation by delivering exceptional customer service and building long-term partnerships.
Why Join LPE?
- Be part of a growing ASX-listed Australian energy company delivering smarter energy solutions to communities.
- Play a key role in customer retention, service excellence, and business growth.
- Join a collaborative, high-performing Service Delivery Team.
- Enjoy a varied role with a mix of office-based work and regular travel to meet customers face-to-face.
- Build meaningful relationships where your contribution makes a visible difference.
- Ideally based in Brisbane or the Sunshine Coast, with regular travel across your customer portfolio.
- Enjoy a supportive team culture and opportunities for professional growth.
- Attractive Salary Package with Car Allowance
