Job Description

Days Off: Saturday, Sunday

Shift: Day

Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

JOB DEFINITION

The Service Coordinator Supervisor is responsible for ensuring the safe and orderly operations of DESC's The Gateway, providing emergency shelter and support for homeless people and those needing crisis interventions.

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain order and communication/enforce agency rules and policies.
• Take responsibility for decision-making in crisis situations, including calling police and other emergency services.
• Provide orientation and training for new staff.
• Ensure the registration of clients and documentation of services provided during shift are carried out in accordance with established procedures.
• Ensure adequate logging of activities/concerns during shift.
• Conduct regular supervision with each team member and document in accordance with agency policies.
• Communicate with the Project Manager in a timely fashion regarding staff performance issues.
• Conduct job performance evaluations for each team member in accordance with agency policies.
• Assume on-call supervisor responsibilities as scheduled.
• Coordinate assessment and referral of clients from shift staff to specialized program staff or to outside services.
• Brief staff regarding significant occurrences, potential problems and client needs.
• Assign staff to areas of responsibility, including specific tasks and monitoring of facilities.
• Ensure continuous coverage of all areas of shelter during shift, and that all responsibilities of shift counselors are fulfilled.
• Ensure that shift duties are completed.
• Coordinate screening and acceptance of referrals from various sources. Ensure that client staging operation is handled efficiently and consistently.
• Coordinate shift participation in the preparation, organization, serving and cleanup of any meal service scheduled during the shift.
• Coordinate program activities and services that occur during shift.
• Coordinate recruitment and supervision of client volunteers needed during shift.
• Coordinate supervision and support of community volunteers who volunteer during shift.
• Work with Project Manager to ensure coordination between shifts, off-site shelter locations and other DESC programs.
• Actively participate in staff meetings and in-service trainings.
• Other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• At least two years of work experience in human service, social services, or customer service- preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorder OR 1 year of highly relevant experience, which included, but is not limited to, DESC work experience.
• Personal lived experience may substitute for some of the work experience requirements.
• Demonstrated de-escalation ability.
• Demonstrated leadership qualities.

PREFERRED QUALIFICATIONS:

• One year of supervisory experience.
• One year work experience in a DESC setting.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit for long periods of time, walk when completing rounds several times a day, move quickly during de-escalations, communicate with other persons by talking and hearing, and lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.