Job Description

  Salary: €35,000 to €40,000 per year, depending on experience
Location: Galway
Hours: Monday to Friday, 08.30 to 17.30
Job Type: Full-time | Permanent

We have a great opportunity for a Service Coordinator to join a busy and well-established service team in Galway. This is a hands-on, varied role supporting the day-to-day running of the Service Department, working closely with the Service Manager, field service engineers, customers, and internal teams.

The successful candidate will be organised, customer-focused, and adaptable, with the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Assist the Service Manager with the daily operations of the Service Department

• Prepare estimates for outstanding and ongoing repairs and obtain customer approval

• Liaise with customers via phone and email, ensuring queries are handled efficiently and professionally

• Coordinate and schedule jobs for field service engineers

• Support the Parts Department when required

• Invoice customers in a timely manner and ensure all associated paperwork is completed accurately

• Manage calendars, service schedules, and events as required

• Assist with department meetings and site visits

• Identify customer needs and provide accurate, complete information to resolve issues

• Support other departments when needed to ensure smooth overall operations

Essential Requirements

• EU or UK passport, or an existing right to work in Ireland (essential)

• Customer service experience is essential

• Excellent organisational and communication skills

• Strong time management skills with the ability to multitask

• Confident computer skills, including Word and Excel

• A positive, proactive attitude and strong work ethic

• Ability to work well as part of a team and independently when required

• Self-motivated with the ability to plan, prioritise, and organise daily duties

• Comfortable handling routine tasks with limited supervision

Desirable Experience

• Previous experience in a similar service, coordination, or administration role

• Experience in parts or stores

• Basic mechanical knowledge of plant machinery or the motor trade

• Experience working in a service, engineering, or technical environment

Additional Information

• This is a hands-on role requiring flexibility and a willingness to assist across departments

• Some manual lifting will be required

• Full training will be provided

To apply email your CV with subject "Service Coordinator" to merilyn@lspp.ie.
Due to the volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within two weeks, please consider your application unsuccessful.