Job Description

Job Location: North Charleston, SC 29418
Position Type: Full Time
Job Shift: DayThe Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry-level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.
Key Responsibilities:
- Coordinate and schedule service appointments with clients and service technicians.
- Act as the primary point of contact for service-related inquiries via phone and email.
- Maintain a service calendar and ensure accurate documentation of all service calls.
- Track and manage service orders, parts requests, and technician work reports.
- Communicate with internal departments to resolve service issues and maintain client satisfaction.
- Follow up with customers post-service to ensure issues are resolved and satisfaction is achieved
- Assist with warranty claims, documentation, and reporting
- Update and maintain customer service records in the company’s software system
- Provide administrative support to the service and operations teams as needed

QualificationsJob

Qualifications:
- High school diploma or equivalent
- 1+ year of experience in a customer service, administrative, or coordination role
- Excellent organizational and time management skills
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with scheduling software
- Ability to multitask and prioritize work in a dynamic environment
- Team player with a positive, problem-solving attitude
- Familiarity with service ticketing or CRM systems
- Basic knowledge of cabinetry, installations, or related service work
- On-site position at Brock Cabinets facility
- Standard business hours with occasional flexibility based on project needs
- Fast-paced office environment with regular interaction with field staff and customers