Job Description

Job Location Wilmington, NC 28405 Position Type Full Time Job Shift Day

A level I service coordinator will build and maintain good relationships with Builders/Homeowners. Monitor builder schedules and set expectations for service requests. Research and order any missing inventory to resolve incomplete orders and order warranty and damaged replacements. Work closely with the scheduling, warehouse, and delivery teams to ensure customer satisfaction. Follow workflow procedures throughout the department. Schedule and communicate with technicians

Qualifications

Key Responsibilities:

• Ability to multitask and prioritize workload effectively.
• Capable of working independently or collaboratively in a team environment.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Committed to providing high-quality customer service.
• Proficient in Microsoft Office, with strong Excel skills.
• Comfortable navigating multiple internal systems, including EQ, Monday.com, Outlook
• Calendar, and various website portals.