Job Location North Charleston, SC 29418 Position Type Full Time Job Shift Day
The Service Coordinator I is responsible for supporting the day-to-day operations of the service department, including scheduling service appointments, coordinating field technicians, managing service-related documentation, and ensuring timely and professional customer communication. This entry-level position is ideal for someone who is highly organized, detail-oriented, and enjoys working in a fast-paced, customer-focused environment.
Key Responsibilities:
Coordinate and schedule service appointments with clients and service technicians.
Act as the primary point of contact for service-related inquiries via phone and email.
Maintain a service calendar and ensure accurate documentation of all service calls.
Track and manage service orders, parts requests, and technician work reports.
Communicate with internal departments to resolve service issues and maintain client satisfaction.
Follow up with customers post-service to ensure issues are resolved and satisfaction is achieved
Assist with warranty claims, documentation, and reporting
Update and maintain customer service records in the company’s software system
Provide administrative support to the service and operations teams as needed
Job
Qualifications:
High school diploma or equivalent
1+ year of experience in a customer service, administrative, or coordination role
Excellent organizational and time management skills
Strong verbal and written communication skills
Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort with scheduling software
Ability to multitask and prioritize work in a dynamic environment
Team player with a positive, problem-solving attitude
Experience in the construction, cabinetry, or home improvement industry
Familiarity with service ticketing or CRM systems
Basic knowledge of cabinetry, installations, or related service work
On-site position at Brock Cabinets facility
Standard business hours with occasional flexibility based on project needs
Fast-paced office environment with regular interaction with field staff and customers
Top Cabinet and Countertop Company serving the Raleigh, Fayetteville, Myrtle Beach, Charleston, Charlotte, and surrounding areas. Our mission is to provide the best value for your kitchen and bath needs. We accomplish this by providing excellent customer service since 1960 and offering the highest rated products in the industry.
