MacAllister Machinery - Novi, MI

Service Coordinator - Field Service Department - Administrative

MacAllister Machinery - Novi, MI  •  $48k/yr  •  Novi, MI (Onsite)  •  7 hours ago
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Job Description

Objective: The Service Coordinator, together with the Field Service Supervisor, makes up the core team to support our customers. This role works closely with various people within the Field Service Department to ensure accuracy of various data and paperwork and to make sure customers are receiving timely and quality service.  Responsibilities:
  • Open, process, review, adjust and close work orders according to company procedures, coordinate payments with customers
  • Ensuring timely and accurate entry of labor codes, hours and rates of pay
  • Answer and route customer phone calls  
  • Approve vendor invoices for payment and submit to Accounting for processing
  • Coordinate or participate in all necessary company system and procedure training
  • Acts as a liaison between customers, employees and supervisors on various questions or issues
 Occasional/Responsibilities:
  • Perform HR Liaison responsibilities
  • Perform other clerical functions depending on store location and need such as distributing mail, maintaining office equipment, ordering office and maintenance supplies, etc.
Qualifications:
  • Prior experience in an administrative support role
  • Excellent attention to detail and strong with numbers
  • Customer First mindset to provide exceptional service to customers
  • Strong communication skills both written and verbal
Compensation - $23.95 hour, plus full benefits! Disclaimer Any Duties and Responsibilities described within the Careers Page are not a comprehensive list, and the scope of the job may change as necessitated by business demands.All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.
MacAllister Machinery - Novi, MI

About MacAllister Machinery - Novi, MI

Michigan CAT is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar"​ name originated in 1904 and today Caterpillar Inc. is a Fortune 100 Company. Michigan Cat has served Michigan for over 60 years and we work to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment and we rent Caterpillar and other Preferred Manufactured Equipment for contractors. Our customers are the reason we exist. At Michigan CAT, we pride ourselves on superior customer satisfaction. As our customers'​ needs change, we adapt and grow to meet and exceed their expectations by offering them a full range of products and services. Our territory covers the entire state of Michigan from Petoskey to Dundee. From traditional equipment, to parts drops, to aggregates, to power systems, Michigan CAT serves all industries.

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Novi, MI
Year Founded
1944
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