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PermanentOur service coordinators are responsible for supporting the customer administrative process including document control, internal and customer communications, service excellence governance and other work order activities.
You track and report work progress from creation of the service request through to repair execution to final review activities.
Ready to Drive Service Excellence? Join Us as a Service Support Coordinator!
Location: Various locations hiring
Why Join Us?
At Finning, you’ll play a key role in delivering Service Excellence for our customers. This is your opportunity to work in a dynamic environment where your organizational skills and attention to detail directly impact customer satisfaction and operational success. You’ll gain exposure to project coordination, risk management, and customer communication—all while building a career with a global leader in heavy equipment solutions.
What You’ll Do:
Be the Hub: Coordinate all aspects of Maintenance Customer Orders (MCO)—from initiation to closure.
Drive Efficiency: Keep projects on track by managing documentation, schedules, and stakeholder communication.
Problem-Solve: Identify risks, escalate issues, and ensure smooth execution of repairs.
Deliver Quality: Validate documentation and ensure compliance with Service Excellence standards.
Support Customers: Communicate proactively with internal teams and customers to keep jobs moving.
What’s In It For You:
Career Growth: Develop project management and service coordination expertise.
Impact: Your work ensures timely repairs and exceptional customer experiences.
Team Environment: Collaborate with skilled professionals in a supportive, fast-paced setting.
Competitive Compensation & Benefits: Plus opportunities for training and advancement.
What You Bring:
Strong communication and organizational skills.
Ability to manage multiple priorities and assess risks.
Proficiency in Microsoft Office and Salesforce.
2–4 years in coordination, project management, or service roles (construction, oilfield, dealership experience an asset).
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
