Job Description

What we offer:
• Full time
• Health, Dental, Vision, 401K
• Holiday Pay
• Bonus Potential
• Vacation Pay

Located in our Mansfield, OH facility and reporting to the Project Manager our Service Coordinator/Dispatcher will be part of the client service delivery and care team. This role involves accounting functions, communication, administration, and organization. This demanding, fast-paced environment requires a good memory and the ability to prioritize several tasks that may require further follow through. Standard Plumbing & Heating is a full-service industrial, institutional, and commercial mechanical contracting company.

Responsibilities:

• Full Time dispatcher
• Taking service order calls from clients and communicating with clients and technicians as to the specific work requirements.
• Entering and tracking all work orders, details, and notes in the ERP system.
• Dispatching technicians to the client site, as well as any equipment needed.
• Assist the technicians with client asset setup and tracking.
• Communicating with service technicians regarding purchase orders and service orders they are requesting.
• Scheduling and overseeing daily progress of work orders and communicating with clients.
• Approving daily hours worked by technicians.
• Handling questions and/or concerns from technicians and/or customers.
• Provide customer care by following up with customers as to the status of their work, additional work required, and satisfaction with work completed.
• Entering purchase orders in our ERP system, committing them and tracking them through the accounts payable process.
• Sourcing and tracking parts and materials and scheduling techs for installation.
• Reviewing and approving technician hours for payroll through our ERP system.
• Work with project managers, technicians, and customers to send out quotes.
• Maintain information for workflow outside the ERP
• Able to handle the daily demands of a very fast-paced environment.
• Other skills required are excellent problem solving, communication, multitasking, detailed, organized, and able to thrive in a team environment.

Required Education/Experience:
High School Diploma (or GED or High School Equivalence Certificate) and 3-5 years of dispatching experience required.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand, as necessary.

Work Environment
This job operates in both an office and a field environment. Must be able to sit and/or stand for extended periods of time.

Reasonable Accommodation
Reasonable accommodation will be made to enable individuals with disabilities to perform the essential job functions unless doing so presents an undue hardship on the Company’s business operations.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee understands the above job description and agrees to comply with and be subject to its conditions. Employee further agrees this job description does not alter his/her at-will employment status. Employees understand that the Company reserves the right to delegate, remove, expand or change any and all responsibilities. Employee acknowledges that he/she can fulfill the above duties with or without reasonable accommodation.