Job Description

Service Coordinator / Dispatcher – Field Service, Industrial Equipment (Forklifts)

Department: Sales

Employment Type: Full Time

Location: BR01- CHARLOTTE, NC

Reporting To: Scott Coracy

Service Coordinator / Dispatcher – Field Service, Industrial Equipment (Forklifts)

Also known as: Service Dispatcher, Field Service Coordinator, Equipment Service Coordinator
Join the WMH Team as a Territory Sales Manager!
🌟 Why You'll Love Working With Us

Join a Thriving, Energetic Team! At WMH (‪www.wmhsolutions.com), we're not just a company - we're a dynamic team. With over 35 years in the business, we're soaring as a leading force in the Southeast's material handling scene, and we want YOU to be a part of our success story. Imagine being a key player in a team of over 250 passionate individuals, spreading across 11 branches in NC, SC, TN, VA, GA, and AL.

• Location: Charlotte, NC (On-Site)
• Job Type: Full-Time
• Schedule: Monday–Friday
• Industry: Industrial Equipment / Material Handling / Field Service

Run the operation. Own the outcome.

Most Service Coordinator roles are reactive.

This one isn’t.

At WMH Solutions, you’re not just dispatching technicians—you’re controlling the flow of the entire service operation, ensuring equipment uptime, customer satisfaction, and technician productivity across the board.

If you’ve ever thought:
“I’m already doing more than my role—just not getting credit for it”


This is where that changes.

What You’ll Do (Core Responsibilities)

• Schedule and dispatch field service technicians across multiple job sites
• Manage service work orders from open → completion → close-out
• Coordinate preventive maintenance, repairs, and emergency service calls
• Communicate with customers on equipment status, ETAs, and service updates
• Partner with parts, service technicians, and operations teams to eliminate delays
• Track technician productivity, job progress, and service timelines
• Prioritize urgent breakdowns while maintaining overall workflow efficiency
• Ensure SLA timelines, service quality, and customer expectations are met

What You Bring (Required Experience)

2–5 years in:

• Service Coordinator
• Dispatcher
• Service Advisor
• Fleet Coordinator
• Maintenance Scheduler

Experience in:

• Industrial equipment, forklifts, heavy equipment, automotive, or field service operations
• Strong ability to:
• Multi-task in a fast-paced service environment
• Prioritize competing demands under pressure
• Communicate clearly with customers and internal teams

Problem-solver mindset:

• You don’t wait for direction—you move things forward

Bonus Experience (Preferred, Not Required)

• Forklift, material handling, or heavy equipment industry
• Automotive or mechanical service background
• Experience with:
• Service management software (ERP, dispatch systems, work order platforms)
• Parts coordination or service department exposure

Related Experience:
Service Dispatcher, Field Service Coordinator, Fleet Dispatch, Work Order Management, Industrial Equipment, Forklift Service, Maintenance Scheduling, Equipment Service Coordinator, Industrial Maintenance, Technician Dispatch

What You Get (Why WMH)

🎉 Perks & Benefits:

• Competitive pay + performance incentives
• 401(k) + profit sharing (real upside)
• Full benefits: medical, dental, vision
• Paid time off + holidays
• Cell phone allowance
• Ongoing training + skill development
• Clear path into operations leadership

💥 This Is Urgent!
We're growing fast and we need someone amazing like you NOW! Don’t miss this chance to be part of something big, something exciting, something that'll make you leap out of bed each morning!


Why This Role Matters

• This isn’t admin work.
• This is operations control.

You are the difference between:

• technicians sitting idle
• OR running efficiently

Between:

• frustrated customers
• OR long-term relationships

Between:

• delays
• OR performance

About WMH Solutions
WMH Solutions is a leading provider of material handling equipment, forklift service, and industrial equipment solutions across the Southeast.

We don’t just service equipment—

we keep businesses running.

Our culture is built on

• Accountability
• Performance
• Growth
• Ownership

Apply Now!

If you’re ready to:

• Take ownership
• Drive real impact
• And step into a role where your work actually matters

Apply here:
https://wmhsolutions.pinpointhq.com/postings/e1318ff1-3bd3-47ed-a5d4-c2ab9dd37418