The Service Coordinator is responsible for maintaining proper communication between all parties including service technicians, customers, operations management, and finance partners. The ideal candidate for the Service Coordinator will be detailed oriented, self-motivated, and able to work both independently and as a team.
Supervisory Responsibilities:
None
Duties/Responsibilities:
Maintain overall ownership of all service cases from the intake of a service call, creating cases, resolution, and completion
Maintain proper communication between all parties including service technicians, customers, operations management, and finance partners
Assist with managing cases and coordinating customer appointments with the service team
Manage service calls and e-mails from customers, finance partners, and other departments
Review dashboards and reports on systems that are having issues
Update all services cases with the most up to date information in SalesForce
Ensure timely achievement of permission to operate
Advise customers on system operations and utility concerns; and
Assist with special projects when needed.
Required Skills/Abilities:
High school diploma or equivalent
1 year of project coordinator experience
1 year of customer service experience
Salesforce experience is preferred
SolarEdge/Enlighten monitoring systems experience is preferred
Ability to develop and maintain positive relationships with third-party vendors and colleagues
Detail-oriented with a strong ability to recognize when further clarification is needed
Strong proficiency in organizational & multi-tasking skills
Experience with a variety of computer programs (Word, Excel, Outlook, Adobe, etc.)
Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis; and strong work ethic.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
$19-$21/ hr
At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success.
When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first.
Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.
Trinity Solar is one of the largest privately held residential solar companies in the nation. With over 2,000 employees and locations across NJ, NY, CT, MA, PA, MD, RI, and DE, we’re proud to help families go solar while helping professionals build meaningful, long-term careers.
Whether you're new to clean energy or ready to take your skills further, Trinity offers opportunities to grow across installation, operations, sales, marketing, technology, and more. Our team benefits from competitive pay, comprehensive benefits, ongoing training, and a culture rooted in integrity and support.
Looking for a career with purpose—and room to grow? Join us and shine in your next role.
