John H. Carter Company, Inc.

Service Coordinator

John H. Carter Company, Inc.  •  Louisiana (Onsite)  •  5 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

  • Respond promptly to correspondence from both internal and external customers, ensuring timely handling of inquiries and requests.
    • Tasks include providing quotes, executing orders, finalizing pricing, and generating invoices.
    • Responsible for managing open order dates and the scope of work.
  • Communicate clearly and effectively across multiple divisions, including Production, Outside Sales, Project Management, and Customer Service.
  • Research and identify necessary repair parts, ensuring accurate and timely resolution of issues.
  • This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
  • Availability for overtime and after-hours work may be required, particularly during peak outage season.
  • Ensure that all interactions and processes always align with JHC Total Customer Commitment (TCC) standards.
  • Participate in required training sessions to stay current with industry best practices and company policies.
  • Join the after-hours and weekend “On-Call” rotation as needed to support operations outside regular hours.
  • Foster and maintain strong, collaborative relationships with both customers and internal teams.
  • Regular and predictable attendance is essential for this position.

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means.

If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com

John H. Carter Company, Inc.

About John H. Carter Company, Inc.

John H. Carter Company is one of the largest manufacturer’s representatives and distributors of industrial equipment in the Gulf Coast states of Louisiana, Arkansas, Mississippi, Alabama and on the Florida Panhandle.

We provide a wide range of products, services and support, including process control systems and instrumentation, control valves, regulators, actuators, valve automation, manual valves, pumps, controls for engines, turbines and compressors, differential pressure and electronic flow measurement and gas analysis. We provide equipment and services for water & wastewater; we generate solutions across all industries in fire protection & security; we are the leading provider of wireless automation equipment, integration and services; and we demonstrate our effectiveness with a suite of reliability solutions.

Founded in 1933 - we now operate with thirteen facilities with over 500 employees. John H. Carter Company is the largest operation of its kind on the Central Gulf Coast. We are a Customer Driven, Employee Owned and Industrial Process Equipment and Service Solutions Consultant.

Total Customer Commitment is John H. Carter Company's all-encompassing customer response program. At John H. Carter Company, it has been firmly established that our TCC program is the key strategy for long-term business relationships. There is daily priority to do things right to achieve outstanding customer satisfaction. There is also a realization throughout our organization that when we do enough of the right things, enough of the time, customers will take notice, be appreciative, and favor us with their business. Give us a try - We're available 24 hours a day, 7 days a week!

We are always looking for the 'best of the best'​ talent to join our growing family of employees. Become part of the JHC team and become an owner in our widely recognized organization.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Baton Rouge, LA, Louisiana
Year Founded
1933
Social Media