At Consilium Safety Group, we don’t just make technology, we create solutions that protect people, values, and the planet. As a global leader in fire and gas safety technology, we serve critical industries such as marine, energy, rolling stock, and critical infrastructure.
With more than 100 years of expertise, we combine deep industry knowledge with cutting-edge innovation to shape the future of Safety Tech. We are headquartered in Gothenburg, Sweden, with over 55 offices worldwide.
We are a fast-evolving global organization backed by the private equity firm Antin Infrastructure Partners and are continuing an ambitious journey of expansion and transformation. With strong financial support and a clear strategic vision, we are investing in innovation, operational excellence, and talent — the key drivers that will take us to the next level.
This is truly an exciting time to join us!
The Service Coordinator is responsible for planning, coordinating, and monitoring service activities to ensure customer requests, maintenance work, inspections, and repairs are completed safely, efficiently and on time. The role acts as the primary link between customers, service technicians, sales teams, and internal support functions, ensuring clear communication and a high level of customer satisfaction.
Key Responsibilities
Service Planning & Scheduling
Schedule and allocate technicians based on skills, location, availability, and priority.
Coordinate preventive maintenance, breakdowns, commissioning, and project-related service activities.
Optimize technician utilization and productivity.
Manage resource conflicts and prioritize urgent customer requirements.
Customer Communication
Act as the primary point of contact for service customers.
Receive and process service requests.
Provide updates on technician availability, job progress, and completion status.
Manage customer expectations regarding timelines and service delivery.
Work Order Management
Create, monitor, and close service work orders.
Ensure all job documentation is accurate and complete.
Track job progress and follow up on outstanding actions.
Maintain service records within the company's ERP/CRM systems.
Parts & Procurement Coordination
Liaise with procurement and warehouse teams to ensure parts availability.
Monitor critical spare parts requirements.
Escalate supply shortages or delays impacting customer commitments.
Service Delivery Performance
Monitor service response times and completion rates.
Ensure service activities meet contractual obligations and KPIs.
Identify scheduling bottlenecks and recommend improvements.
Support continuous improvement initiatives.
Financial Administration
Review technician timesheets and job costs.
Ensure service jobs are accurately invoiced.
Monitor WIP (Work in Progress) and assist with revenue recognition processes.
Support quotation follow-up and service contract administration.
Health, Safety & Compliance
Ensure service activities comply with company safety standards.
Verify required permits, site inductions, and compliance documentation are completed.
Escalate safety concerns and operational risks.
Key Performance Indicators (KPIs)
Operational
Technician utilization rate
Schedule adherence
On-time service delivery
Work order closure cycle time
First-time fix rate
Customer
Customer satisfaction score
Customer response time
Financial
Invoice accuracy
Service backlog management
Required Skills & Experience
Essential
Experience in service coordination, scheduling, operations, or administration.
Strong planning and organizational skills.
Excellent customer service and communication skills.
Experience using ERP, CRM, or service management systems.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail.
Preferred
Experience within marine, fire safety, industrial, technical service, or engineering environments.
Understanding of field service operations.
Knowledge of service contracts and maintenance planning.
Competencies
Customer Focus
Planning and Organizing
Problem Solving
Communication
Teamwork and Collaboration
Accountability
Continuous Improvement
Ability to Work Under Pressure
Authority
The Service Coordinator is authorized to:
Schedule and reschedule service resources.
Prioritize work based on customer commitments and operational requirements.
Escalate resource constraints and service delivery risks.
Coordinate with internal departments to support service delivery.
Reporting Structure
Reports To: Managing Director
Key Interfaces:
Customers
Service Technicians
Service Managers
Project Managers
Sales Teams
Procurement (Spare Parts Salespersons)
SSC/Administration Teams
Finance
An opportunity to be part of a global and growing Safety Tech company with a meaningful purpose.
A role with responsibility, variety, and opportunities for professional growth.
A collaborative and international working environment.
Competitive salary and benefits.
Application
Does this sound like your next challenge?
We review applications on an ongoing basis, so we encourage you to apply as soon as possible.
Join us and be part of shaping the future of Safety Tech.
Consilium Safety Group is a world-leading solution provider of fire, flame and gas safety technologies for the marine, energy, transport and building sectors. By combining safety expertise with intelligent detection, the company contributes to protecting lives, values and the planet through technology. What started in 1912 is today an international company driven by innovation. Consilium Safety Group is based in Gothenburg, Sweden, has more than 55 offices, covering all time zones, and strives to be a great place to grow for all its 1000 employees.
