Nordex Group

Service Coordinator

Nordex Group  •  Cape Town, ZA (Onsite)  •  1 hour ago
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Job Description

Purpose of the Role

Nordex Energy South Africa has 1.1GW of installed capacity across multiple wind farms. The Senior Service Operations Coordinator is responsible for overseeing the planning, coordination, performance monitoring and operational effectiveness of multiple wind farm service operations.

The role provides leadership through influence, ensuring operational excellence, contractual compliance, resource optimisation, and the achievement of business objectives. Acting as a key link between Field Operations, Customers, Supply Chain, Technical Support and Management, the incumbent drives performance improvement initiatives and supports strategic operational decision-making.

Responsibilities

Strategic Operations Management

  • Lead operational planning activities across multiple wind farms.
  • Drive fleet-wide performance improvement initiatives.
  • Identify operational risks and implement mitigation strategies.
  • Support implementation of service strategies and business objectives.

Customer & Stakeholder Management

  • Serve as a key operational contact for customers and stakeholders.
  • Participate in customer performance review meetings.
  • Manage operational escalations and ensure timely resolution.
  • Support contract compliance and service level achievement.

Financial & Commercial Support

  • Monitor operational expenditure and budget performance.
  • Identify opportunities for cost reduction and efficiency improvements.
  • Support forecasting, budgeting and resource planning activities.
  • Provide operational input for commercial and contractual discussions.

Operational Performance & Reporting

  • Develop and present performance dashboards and management reports.
  • Analyse trends relating to:
    • Fleet Availability
    • Reliability
    • Maintenance Compliance
    • Resource Utilisation
    • Work Order Performance
    • Spare Parts Consumption
    • Failure Analysis
  • Drive corrective actions and continuous improvement initiatives.

Skills & Competencies

  • Strategic planning capability
  • Commercial awareness
  • Stakeholder management
  • Data analytics and reporting
  • Influence without authority
  • Customer relationship management
  • Continuous improvement methodologies
  • Advanced problem-solving and decision-making

Experience Requirements

  • Minimum 5 years’ experience in renewable energy, power generation, industrial operations or maintenance planning environments.
  • Demonstrated experience coordinating multiple operational sites or portfolios.
  • Proven experience managing customer-facing operational performance.
  • Strong experience in budget monitoring, forecasting and KPI management.
  • Advanced ERP/CMMS and reporting system expertise.
  • Experience driving operational improvement projects.

YOUR BENEFITS:

In addition to the opportunity to make our world a little more sustainable, we offer you:

*Some offers may vary by location

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

Nordex Group

About Nordex Group

The development, manufacture, project management and servicing of wind turbines in the onshore segment has been the core competence and passion of the Nordex Group and its more than 10,900 employees worldwide for 40 years.

As one of the world's largest wind turbine manufacturers, the Nordex Group offers high-yield, cost-efficient wind turbines that enable long-term and economical power generation from wind energy in all geographical and climatic conditions. The focus is on turbines in the 3 to 7 MW class, and the Group’s comprehensive product portfolio offers individual solutions for both markets with limited space and regions with limited grid capacities. A global service network, of around 380 service points throughout 30 countries, delivers service quickly to keep our systems running smoothly. The Group covers the needs of all customer segments within the global wind market, from large energy suppliers to SMEs operating power plants. With more than 61 GW of installed capacity worldwide, Nordex Group systems deliver sustainable energy throughout more than 80 per cent of the world’s energy market (excluding China).

Nordex SE is listed on the TecDAX and MDAX of the Frankfurt Stock Exchange (ISIN: DE000A0D6554). The headoffice of the company, with the Management Board and central corporate functions, is located in Hamburg, while the legal entity is registered in Rostock. At production facilities in Germany, Spain, Brazil, the US, and India, the Nordex Group produces nacelles, rotor blades and concrete towers. The Group also maintains offices and branches in more than 30 countries.

Industry
Manufacturing & Production
Company Size
5,001-10,000 employees
Headquarters
Hamburg, DE
Year Founded
Unknown
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